We spent two nights at the Queensberry and will not be recommending it to a friend nor will we be staying there again. My partner and I were in Bath for the weekend. The Queensberry looked interesting and boutiquey; I booked a deluxe room weeks ahead and expressly asked that it be quiet. The building is a beautiful Georgian house with period details and a lovely back garden. Aesthetically it did not disappoint, nor did it's central location. What did disappoint is that on arrival we were shown to a ground floor room, at street level and facing the road. Our room was spacious and luxurious but the noise was an issue: you could hear people outside walking and talking as if they were in your room and to add to that, our room was adjacent to the hotel's bar which though not super busy was nonetheless active until midnight. We spoke to the night manager, who was understanding and apologetic but could do nothing that night, as a result our sleep was less than tranquil and interrupted several times. We were given a new room the next day facing the back - where we should have been from the start - and the rest of our stay was mostly uneventful, we even had friends around for tea at the lounge. However, upon check-out we got charged for our daily newspaper, a whole £1.60 for The Independent when we were paying £275 a night (without breakfast)! That I thought was mean and certainly not a mark of a superior hotel. We travel widely and often stay in five-star hotels and a morning newspaper is usually complimentary. It's one of the ways high-end hotels show their customers that they are special, it's the principle of the matter and here we found The Queensberry to be more concerned about taking than giving its customers that little extra. Quite literally. Which is why we will not be making another stop here, Georgian charm notwithstanding.
- Official Description (provided by the hotel):
- The Queensberry Hotel occupies four Georgian town houses in the heart of the city. The entire team is dedicated to giving each of our guests an outstanding experience. Guests can expect excellent standards of service, luxury bedrooms and delicious award-winning food. The Queensberry has held a Red Star rating for exceptional standards of service for ten consecutive years. This accolade is given by The AA, the organisation responsible for allocating star ratings to hotels and guest accommodation. ... more less
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