Visited here several times during our stay in Shrewsbury this week , but only for a drink and a meal we did not stay here.
On Thursday evening we called here and fancied a Steak for supper but were disappointed when the server told us they had no steaks left!! i looked up j d wetherspoon on my phone and discovered that they had another pub in the town so i asked a member of staff how far away it was and she said 30 seconds and proceeded to tell us the way we told her we were going there as they had no steak's lleft and she immediately asked us if we prefered to stay here she would go over there and get Steak's for us !! as the atmosphere here was good we took her up on her offer and settled down with our drink's whils they cooke our meal.
It turn's out that the lady concerned (Sue) was the Manager and she certainly went beyond the norm in making our visit perfect, no wonder she is the Manager.
The food turned up and was gorgeous as was the wine that accompanied it.
We visited again last night for a drink and Sue came over and spent some time chatting with us , reading the reviews on here for this establishment pleases me as it is evident that Sue and her team excell in customer service at all times .
Sue if you read this this thanks again from us Eifion & Belinda WILLIAMS (Wales)
- Official Description (provided by the hotel):
- We are a 22 bedroom Hotel owned by J D Wetherspoon, located in the beautiful town of Shrewsbury in Shropshire. Situated in the town centre looking onto the River Severn. All rooms have free WIFI. A friendly reception team are on the front desk 24 hours a day to welcome you. ... more less
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