We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do not book here! It's a scam!”
Review of Drybrook Spa - CLOSED

Drybrook Spa
Attraction details
Shrewsbury, United Kingdom
Level Contributor
26 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
“Do not book here! It's a scam!”
Reviewed January 31, 2012

Booked a spa day through Groupon. Took weeks to finally get through to the 'spa' on a mobile phone number.

Read quite a few bad reviews, but thought I would give it a go. Day before the spa day I received a txt saying that due to management issues they were closed (very similar excuse to others on here!)

Quite glad we didn't go in the end. Received a full refund from Groupon.
Went to Serenity in Shrewsbury town instead!

6 Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

49 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Don't go...I'd rather bathe in local sewage!”
Reviewed January 24, 2012

Went to Drybrooke today...gastly place! Chased by a dog! Mould on the walls...owner was very strange...abit slutty! Flirting male gardener! Very bizarre! Treatments were poor...filthy facilities...words don't describe my feelings! Very poor! DO NOT GO!

5 Thank della231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_attraction_reviews_1bd8 7 helpful votes
“Definatly a SCAM”
Reviewed January 10, 2012

Hi all,

my partner bought us a Spa day to this place through KGB deals.

we didnt have a txt and after reading reviews that they opened i dont think they ever will.

our appointment was booked for 07/01/12 @10:30. we got to the name of the road and found the place which is a house. the blinds and shutters where down and after nearly knocking door down banging someone come to the door and said it wasnt a spa and never has been.
i immediatly looked at my parner and knew we had been scammed, out side there was a few traffic police which i spoke to and they also said and confirmed address but stated after 15years service it has never been a spa.

the address we went to matched the place exactly so we could have made a mistake. it was 126 battlefield rd, and in from of the gate had dry brook house.

to top it of further the phone number on the voucher no one answered and after lots of messages no one got back to us. if it was a business which its meant to be their customer service sucks and they need to be shut dowm ASAP.

think the whole thing is a huge SCAM and if ive put even 1 person from going there then ive done my bit.

its not the money that really upset my partner but fact it was a gift and waste of our time. (worst gift ever lol)

anyway took her out for lunch and bought her a dress which cheerd her up. next to try and get a refund from KGB deals which after reading many other reviews doesnt look like i got a chance in hell. (will try and put expenses on as well.)

TIP: do not go there or pay after your service but good luck finding it.

Visited January 2012
7 Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dudley, United Kingdom
Level Contributor
27 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Are these people fraudsters?”
Reviewed November 29, 2011

My experience of this spa is the same as Winbag16 states in their review. I booked a spa day for 25 Oct for myself and my daughter, and had a text on 21 Oct stating the spa was closed due to the director's accident. I have struggled since to make contact but did have a reply to my texts on 9 Nov, when they stated the spa would be opening shortly. I have had no response to my texts or phone calls since. I bought this via kgb deals on the internet, paying £35. Now having read this reviews I am planning to contact kgb in the of a refund. I think I will also be contacting Shrewsbury Trading Standards. This all sounds very despicable.

Visited October 2011
2 Thank Sandie222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“this is a complete washout”
Reviewed November 26, 2011

I went with 3 friends to a spa day booked for November 25 as part of a birthday outing for one of our group. The "Spa" was locked up, all windows shuttered and no-one answering the door. Inside was at least one dog frantically barking and 2 cars parked in the front of the building. We walked around the house, the back garden was an absolute shambles of broken furniture and rubbish. It looked as though no-one had been there for weeks. I wish we had seen these reviews before buying the vouchers. Groupon must hold some responsiblity for the non delivery of the bought service, though having read the reviews of those who did experience the spa day I am relieved we didn't!. We will contacting Shropshire Trading Standards to complain and Groupon to try and get our money back!

Visited November 2011
3 Thank Joy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Drybrook Spa also viewed

Shrewsbury, Shropshire
Shrewsbury, Shropshire

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing