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All reviews honesty bar the main house garden room molton brown toiletries overlooking the garden chess set brownie triple room porterhouse car park super king bed would highly recommend a stay here breakfast was excellent eggs royale electric shower christmas decorations quirky decor
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Reviewed November 20, 2016 via mobile

Absolutely fantastic find. From check in to check out and beyond can say nothing negative about this place. Lady who checked us in showed us all around. . Breakfast was so great. When we checked out we asked if we could leave bags, no problems. When we collected them later, had a lovely chat with lady who ran breakfast service. Nothing was too much trouble . We will definitely come back.

Date of stay: November 2016
Trip type: Traveled as a couple
Thank Hebcelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2016

From the moment we arrived at the hotel we were made to feel so welcome! being a large group of friends the staff were so accommodating and couldn't do enough to make our stay a perfect one.
The hotel house was decorated so wonderfully! and the added touches of Christmas decorations made our stay so much more cosy. So clean and smelled lovely.
The Rooms were so nice. We stayed in the outside buildings which were decorated to a high standard and had lots of little goodies as extras such as homemade biscuits and a huge selection of teas/coffees/hot chocolate was so nice.Then there were robes, and lovely touches in the bathrooms. Beds were very comfortable. Breakfast was OUTSTANDING! the selection available on the menu was superb, and every order cooked fresh! and tasted delicious.
A huge thank you to all at the Darwin Townhouse for making our weekend a wonderful one to remember. We will definitely be coming back!

Date of stay: November 2016
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank lyndseyhjones25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2016

Friendly and helpful staff on the phone. I thought the decor of the main house was quite luxurious. the breakfast was lovely and well presented but the service was slow. The only disappointment were the rooms across the patio/garden, having booked 3 rooms found them all to be very small, a bit claustrophobic, it was a tight squeeze walking around, there were no headboards and we had a problem with the shower, so had to go without, our room had no handle or lock on the bathroom door. There was no problem with cleanliness of the rooms but felt it only deserved a 3 star not 5 star.

Room tip: ask for room in the main house.
Date of stay: November 2016
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
2  Thank 809helen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2016

We stayed the 26th October for our wedding anniversary. We stayed in what we believe w a s the biggest room in the hotel. We overlooked the garden and it was lovely and quiet. We arrived a little earlier than we had stated but that was no problem and the staff were very friendly and made us very welcome. Room lovely and clean and very nicely decorated. Bathroom spotless and nice touch with the toiletries that were included. Breakfast was fantastic, really tasty and beautifully presented. Would definitely recommend Darwin's to anyone thinking of a trip to Shrewsbury. Added bonus really nice Indian restaurant literally on the doorstep! - where we had a really nice meal!

Room tip: Ask for the biggest room it's lovely although does cost little more than a smaller room
Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Ian1Midlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2016

We found this ‘bed and breakfast’ so unsatisfactory it is difficult to know where to begin.

I should have been alerted early in my contact with Darwin’s House. The web-site has a tab for enquiries. I enquired about room availability and received no response. A chaser was also ignored. Stupidly, I booked through the web-site using the booking tab without receiving a reply to my enquiries. I received confirmation from a booking agency (eviivo Ltd) accompanied by two pages of closely written Terms and Conditions. These advised that I should approach Darwin’s House for their Terms and Conditions too.

We arrived in Shrewsbury shortly after mid-day and went to Darwin’s House to confirm check-in time. The door was locked and there was a permanent notice advising guests that they must phone a local number for check-in. (An inconvenience at best if you do not have a mobile ‘phone.) We made the call and were informed that the check-in was 15.00. We returned at 15.30 and the door was still locked. We phoned the local number once more. Eventually, the door was opened for us from the inside.

The check-in process was chaotic, but eventually we were told that we would be given a tour of the guest area in the main house and then taken to our room across the garden. We had read Darwin’s web-site very carefully and had taken pains to ensure that the room we had booked was in the main house. This was because Darwin’s allows dogs in the garden rooms and, much as we love dogs, we did not wish to share a room with the residues and odours of a departed dog. It emerged that the booking agency that acts for Darwin’s House does not transmit to Darwin’s a clear note of what the guest has booked. In our case the agency had simply referred to a ‘double or twin room with a shower’. Reference to a room in the main house was omitted. Politely we made it clear we would not be staying if our sole option was a garden room and after some delay it was agreed we could have a room in the main house.

The room allocated was on the second floor and it was necessary to negotiate dirty linen dropped about the corridor from rooms that were still being serviced at 16.00+ hrs when check-in started at 15.00. It was striking that the check-in lady who took us to the room made no comment about the considerable mess suggesting that it was not unusual.

Darwin’s Townhouse describes itself as a boutique bed and breakfast. If boutique means small over-crowded rooms, then the description is accurate. The room was taken up largely by the bed. There was no wardrobe or drawers, only a hanging rail. There were two other pieces of furniture: a stool and a small table with a suitcase on top (the boutique element I guess) and a courtesy tray on the suitcase. There was a mirror in a deep alcove at mid-thigh height requiring the user to sit on the end of the bed and bend forward to use it. For space reasons (lack of) we never moved our cases into the room but used our car boot as a wardrobe and transported essentials to Darwin’s using a small bag. The room showed no resemblance to the room we had booked.

The bathroom was even more cramped. By standing in the centre, it was possible to touch opposing walls without stretching. The hand basin was tiny and the tap barely extended over the basin rim. Consequently it was difficult to wash hands in it. It was impossible to face wash because the shelf above the hand basin did not allow the head to be lowered towards the basin. The shower cubicle was no more spacious. We never did discover how to operate the radiator in the bathroom and, since there was no resident staff, no advice was available.

The single breakfast we took at Darwin’s was fair, but hardly the standard to be expected of an award winning chef as claimed by Darwin’s. We were denied a second visit to the breakfast room. On our final day we needed to make an early start. We were pleasantly surprised to find that Darwin’s commences breakfast service at 07.00 on a weekday. At 06.50 I took our belongings to my car and returned to Darwin’s a couple of minutes before 07.00. The kitchen was in darkness and there was no activity in the breakfast room. It was clear that first service would be well after 07.00. We left without eating.

Darwin’s appears to be staffed from approximately 15.00 to approximately 19.30. This is obviously inconvenient for a late arrival although there is apparently a mechanism for overcoming this problem. It is also inconvenient for residents. There is no mechanism to allow guests to settle their account on departure or if there is we were not told. As a result I had to return to Darwin’s on the afternoon before we left (after 15.00 of course) simply to settle. This proved inconvenient because it intruded on our plans for the day and seemed symptomatic of the Darwin’s attitude that guests must jump through Darwin’s hoops.

It is fair to say that the parking for Darwin’s is close by and at reasonable cost. This allowed us to live out of the car boot and at least limited the inconvenience of the room. During our stay the main house was, for the most part, quiet.

We will not stay at Darwin’s on future visits to Shrewsbury. There are number of very acceptable hotels in the town centre that are more convenient, more user friendly and at no greater cost.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
6  Thank SebastianWestCountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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