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Prince Rupert Hotel
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Reviews (1,282)
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519
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55
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All reviewsvalet parkingchambers restaurantroyalist restauranton arrivalsuits of armourcomplimentary glass of sherryvalet serviceupgraded to a suitefish streetcobbled streetmodern bathroomcar parkfour poster bedlovely hotelsat navcentral locationold building
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704 - 709 of 1,282 reviews
Reviewed August 19, 2014

This is a difficult one to write. The Prince Rupert has been allocated a fourth star, why, I do not know, perhaps I'm more used to the bigger groups, so would expect a higher standard if that was the case.
On the plus side, the staff are, by far, the best asset this hotel has. The family are very much in the forefront of the operation. Their daughter, Camilla (?), has a beautiful manner, instantly making you feel at ease, while their son (sorry, can't remember your name) while looking a bit stand-offish, is a really pleasant, efficient and helpful guy when you engage with him.
Convinced I had booked a four-poster room, I was more than a little disappointed to find we were in a standard double room, which was stuffy and very dated, apart from the new bathroom, which came fitted with the loudest extractor fan in Christendom and listening device(later)!
The photographs on the Booking.com site bear little resemblance to the room we were in and this too did leave us feeling more than a little cheated.
WiFi is provided, but for those with BT, free access is available through your own settings - just be careful not to choose the chargeable version!
To get some air into the room, we had to leave the window open. This opened onto an extensive flat roof, access to which was unknown.
Breakfast on the first morning was a well-run affair, unlike the following morning, when we seemed to have upset the sole waitress by having the audacity to sit without her instruction. That said, we did wait for what seemed like an eternity before doing so.
Returning from a night out in Shrewsbury, Renzo kindly set us up with a night-cap and we headed off to bed.
Bed turned out to be the smallest double bed we have experienced in an hotel for a great many years. On turning out the lights, we then endured a very talkative English lady who was speed talking about her family until after 5:20am. I traced the source to the extractor fan, which seemd to amplify the conversation - hence listening device!
The hotel is tired. It is old - very old. While the gesture of a glass of sherry is generous, to us, it screamed 'geriatric!' and, perhaps, some thought could be given to up-dating the offer. I know the owners are going through a refurb programme and the work they have carried out in the public restrooms and in the bedrooms is of a good standard, with modern fittings, but the rest of the offering detracted from our stay. The lift, with its carpeted walls is something else. The floors upstairs are a little wonky and the staircases take some negotiating - to be expected in a building of this age, but the 70's Sapele doors and old metal button key door handles are in urgent need of replacement. The standard of carpentry did mean we didn't need a light on during the night, as enough light was admitted through the gaps around it.
Once we got over the standard of the room, we did have a very pleasant stay in Shrewsbury and for those in need of some afternoon tea, you could do a lot worse than walking next door to their tea rooms and having a cup of Suki tea and a cream scone.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank BarneyMate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2014

We arrived and were upgraded to a suite, which on arrival to the room was a big disappointment. The room was clean but very basic, no internet, and a completely unusable shower due to its size and shape. The service is very slow from parking the car to getting a drink from the bar.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2014

Having stayed in the Prince Rupert on our wedding night, we decided that after 20 years we should revisit.

The hotel itself is situated on a quaint cobbled alley that only enhances the fact that you are in an old market town.

Once we had checked in and our car was whisked away by the valet parking we had the most pleasant of surprises, a complimentary upgrade from a double room to the Prince Maurice Suite, complete with a bottle of bubbly and a note from the Manager congratulating us on our wedding anniversary.

We dined in the Royalty Restaurant and found the food and service to be of a very high standard, the same of which can be said about breakfast the following morning, which was run like a well oil machine without ever feeling rushed.

On the whole I would describe the Prince Rupert as a good old fashioned, customer service focused establishment, and we will not be leaving it another 20 years before we return.

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Twistedmoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2014

Family owned hotel who really managed to make this a pleasant stay. Fabulous service from the staff for whom nothing was too much trouble. The tone of our stay was set when we found the hotel carpark and pulled in- the hotel has valet parking. We were about to ring to have the barrier raised when there was a knock on the window and we were asked if we wanted to get in the carpark. We were let in and this lady and her son offered to take our bags! It turned out to be the owners of the hotel- other nice touches were on learning it was my birthday they sent a bottle of champagne on the house and after a night out the hotel manager had written a birthday card.
I would recommend this hotel to anyone looking to stay in Shrewsbury.

Room Tip: Ask for the updated bathrooms.
  • Stayed: August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Cordelia6825
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2014 via mobile

If you like poor standard 1970-1985 hotel experience this is your ticket, you will love it.

Avoid if you require 2014 basic hotelier needs.

Asked for a fan one night of my 5 there and was abruptly told 'NO'! My reply was well for £115 a night with no breakfast as up to early to get it was go and bloody but me 1!!

1-10 if your lucky. Go to anywhere but, a shocker!

Stayed: July 2014, traveled on business
Thank Dudders15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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