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Holiday Inn Express Shrewsbury
Ranked #8 of 16 Hotels in Shrewsbury
Rhyl, United Kingdom
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good value”
Reviewed April 17, 2013

A great place to stay. The rooms are clean and comfortable. The hot side of breakfast could do with improvement(sausages no bacon not everyone likes scrambled egg.) The soap etc. dispensers are a good idea. We had a problem with our room constant whirring of fan above. The night porter was brilliant in getting us another room. Be careful if you join the priority club to make sure they take the correct details(e-mail address). Meole Brace park and ride is an ideal way to go into Shrewsbury the drivers are friendly and very helpful. The room had iron and ironing board and the hair dryer was good too. Some room information would be helpful(air con TV etc). Overall good value for money.

Room Tip: Don't get room over entrance.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 18, 2013
Dear Guest,

Thank you very much for your feedback and I am glad that you enjoyed your stay with us. Thank you as well for your comments about the cleanliness of the hotel. I shall ensure that I pass on your comments to my housekeeping team who works really hard to keep up the usual standard.Thank again for your comment regarding the small dispenser of soaps.i am extremely sorry to hear about your comment on breakfast and just want to bring to your notice that as a brand we are working on improving our breakfast selection. I trust that we will see you in the hotel again very soon.

Warm regards,
Samir Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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704 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Sussex
Level Contributor
69 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 17, 2013

Room had all required facilities, and was not very expensive. However we had to move rooms because the 1st had a faulty toilet flush (apparently not uncommon), and ended with some traffic noise plus other weird noises from the bathroom area. Though apparently fairly new, all the fittings seem low cost and many already need replacement eg broken doors in the corridors, worn hole in duvet cover.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wartling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 18, 2013
Dear Guest,

Thank you for taking the time to express your thoughts and concerns.First of all i would like to apologies for the toilet flush which didn't operate in the first instance.I would be more than happy to let you know that the door in the corridor is fixed now as we were waiting for the parts to arrive.I have spoken to my housekeeping team reference the duvet plus my other team regarding your whole comment.
Let me again take this opportunity to apologize for the misdemeanor you experienced. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

We all hope that we will have the opportunity to host you again on a future visit.

Regards,

Samir Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 17, 2013 via mobile

The hotel has changed hands since we last stayed. Some changes to decor but very little different from what was always a very good hotel. Very quiet location. Staff excellent, very friendly and helpful. Rooms large and comfortable. Free WIFI. The only negative point was that they have ceased to provide bacon at breakfast time. We queried this and the staff seem inured to the query. It appears that it is "brand policy". I have queried it with Head Office who have reiterated the policy, but with a sight hint that it could be changed. I wonder!? Otherwise a good, clean and comfortable three night stay.

Stayed April 2013, traveled with family
Helpful?
Thank PJ46Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 18, 2013
Dear guest,

Thank you for your review - I am glad you enjoyed your stay at our hotel and liked our rooms very much.We as a hotel always devote our time in training our staff and its good to see its paying off.
I am little bit disappointed to hear about your comment on breakfast and its truly our brand standard which we follow with our breakfast spec. just want to say that your comment is taken on board and we will work on it.

Please think of us again when your planning your visit, we always like to go the extra mile to make our guest stay memorable.

Regards,
Samir Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 11, 2013 via mobile

Spotlessly clean, enormous comfy bed, modern room, nice shower, lovely staff - what more could you ask from a chain hotel?!

I really enjoyed our one night here and would happily return if I was ever in the area again. Easy reach of Shrewsbury centre with a car but probably a little too far to walk.

The bed was so comfortable and I really liked the option of the soft or firm pillows. The bathroom was nice and modern with a lovely large shower cubicle. The complimentary soaps and shampoos were very nice as was the powerful hairdryer.

Breakfast was served until 10 so no need for an early start. The traditional cooked breakfast items are only sausages, beans and scrambled egg (this is the same in all Holiday Inn Express hotels) but the vast array of toast, rolls, pastries, cereals, yogurts, fruit and muffins more than made up for the lack of bacon. The proper coffee machine was also a delight.

Overall this hotel is well worth the £65 rate for a double room. Don't expect character and quirks but do expect an extremely comfortable stay in a slick, well run, modern establishment. Highly recommended.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gem_459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 12, 2013
Dear Guest,
We appreciate your comments regarding your stay at Holiday Inn Express Shrewsbury. I was pleased to read that you had enjoyed your stay and found the team helpful. It was also great to read that you found that it was good value for money. Thank you for taking the time out to leave your feedback and we look forward to welcoming you back to the hotel. We have a great team here who works really hard to make sure all the guests are looked after.I will definitely share your comments with my housekeeping team about the cleanliness of the room

Thanks again for all your wonderful comments about small details.

Regards,

Samir Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2013

We stayed on 7/4/2013 and the room was very spacious,clean and comfortable. There were many little extras like hand lotion and tissues and nothing was too much effort,Breakfast which was included was very adequate. Thank you.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MargaretK671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 12, 2013
Dear Guest,

Thank you for your stay with us and the lovely words of appreciation. Team Shrewsbury strives to create this pleasure and comfort for all our guests. The fact that this is exactly what Team Shrewsbury has been successful in achieving makes us happier and more motivated to continue the same endeavor. Thanks again for you comments regarding the extra small bits i.e lotion etc..

Thank you once again for your 5 star rating and we hope to see you soon!

Regards,

Samir Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 9, 2013

My husband and I stayed at this Holiday Inn for one night only but would definitely go back again. It was clean, the room was spacious, looked and felt like more than 'just' a Holiday Inn. Comfortable bed, great shower and big fluffy bath sheets!
Breakfast was more than adequate, not 'full English' but great choice from cereals through to hot choices. It was plentiful and the waitress worked hard keeping everything topped up. Great coffee machine too with HOT coffee.
As a Priority card holder we received a one use voucher for 25% off drinks which came in useful when friends called to have a drink with us the evening we arrived.
Both check-in and check-out were quick and efficient and we were given an extended check-out, again due to being Priority card holder (they may do it if you're not but I just mentioned this when I asked for a later check-out).

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dollUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 12, 2013
Dear Guest,

A great big thank you from the whole team here, for your wonderful comments. The team work very hard to create a positive guest experience and it would appear that you have had one! This means a lot to us and we greatly appreciate you taking the time to share this with us. Enjoy your travels and we look forward to welcoming you back very soon.

Thanks again for your comment regarding the comfortable bed, great shower and big fluffy bath sheets, breakfast and the staffs etc,We do recognize our priority club member with a 25% off food and beverage items as a thank you for their repeated business.

Kind regards,

Samir Sharma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
maidenhead
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 2, 2013

Stayed this weekend with my husband and three children and was very pleased with our stay. Had a lovely check in on Sunday, with a friendly helpful receptionist, the rooms were very spacious and very clean. Breakfast was a basic choice but perfectly adequate. The Hotel although located in a business park is a short drive to the fabulous town of Shrewsbury and surrounded by rolling hills. Would return if in the area again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharma82, General Manager at Holiday Inn Express Shrewsbury, responded to this review, April 3, 2013
Dear Guest,

Thank you for taking time and review your stay at Holiday Inn Express Shrewsbury. I am glad that our location was convenient to you and I am pleased that you were satisfied with our staff and rooms . I will pass on your wonderful comments to my staffs who are always ready to go the extra mile to make sure they deliver 100 % guest satisfaction.

Once again, thank you for your valued custom and comments and we look forward to welcoming you back to the hotel in the near future.

Kind regards
Samir Sharma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Shrewsbury

Property: Holiday Inn Express Shrewsbury
Address: Shrewsbury Business Park | Shrewsbury Business Park, Shrewsbury SY2 6LG, England (Formerly Hampton by Hilton Shrewsbury)
Phone Number:
Location: United Kingdom > England > Shropshire > Shrewsbury
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Shrewsbury
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Shrewsbury 3*
Number of rooms: 75
Official Description (provided by the hotel):
From its medieval castle and historic black-and-white Tudor buildings, to its museums, restaurants, bars and world-famous Shrewsbury Abbey, the area surrounding the Holiday Inn Express Shrewsbury hotel beckons visitors with its stunning sights and sounds.Whether your stay with us is for business or pleasure, there is much to uncover in this fascinating town and with our modern, comfortable and clean rooms you are sure to find everything you need for an enjoyable visit. Not only is our hotel right in the middle of the Shrewsbury Business Park, many more attractions are either walking distance or a short drive from our front door. You can start your day with a free breakfast before heading towards the nearby town centre that is packed with timber-framed black and white buildings, steep narrow streets and alleyways. In fact, it boasts over 600 listed buildings, including Shrewsbury Castle, now a regimental museum. The historic centre is a shoppers' heaven, featuring designer boutiques, smart malls and an amazing range of independent retailers. Add to that a lively night life and a rich choice of cafés and restaurants.With easy access to Telford and the Midlands, including Telford International Centre, the Hampton by Hilton offers modern amenities in a historic Tudor town. ... more   less 
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Also Known As:
Hampton By Hilton Shrewsbury Hotel Shrewsbury
Purplehotel Hotel Shrewsbury
Shrewsbury Purplehotel Hotel

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