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Traveler rating
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27 - 32 of 86 reviews
Reviewed 4 weeks ago

The builders are completing their work to a very high standard and the bedrooms and facilities are spot on.
The food and service are to a very high standard with a most welcoming staff always with a
smile . .We will be returning to the feathers in the near future.

Date of stay: January 2020
Thank robertkB3349CD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiaAsson, Guest Relations Manager at The Feathers Hotel, responded to this reviewResponded 3 weeks ago

Dear Robert,

Thank you for visiting The Feathers Hotel, Ludlow, and taking the time to leave us your positive review.

It is a pleasure to hear your feedback about our refurbishment. There has indeed been some incredible changes and refurbishments of the iconic hotel under our new ownership. I am delighted to hear that you found our bedroomss and facilities to be finished to a high standard.

Thank you for noting the high level of service and our most welcoming staff! I will be sure to pass your compliments to our team. We will very much look forward to welcoming you back again very soon.

Kind regards,

Georgia Asson
Guest Relations
enquiries@feathersatludlow.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Went to feathers hotels for afternoon tea for my mums 80th birthday! But the order got confused and we got sent wrong afternoon tea and then waitress blamed me and my mum. We had to wait for the chef to bring out the cakes and thought he was doing us a favour. Everyone else had the afternoon tea perfect and my mum sitting around waiting and even charged for an extra latte
Maybe the feathers haven't hot their act together, if you dont want a special event spoilt then stay away from the feathers

Date of stay: January 2020
    • Service
Thank caz43_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiaAsson, Guest Relations Manager at The Feathers Hotel, responded to this reviewResponded 3 weeks ago

Dear Caz43_12,

Thank you for visiting our hotel and taking the time to leave us your feedback.
I am sorry to hear of the issues you found during your visit. We are committed to ensuring that each and every one of our guests has a wonderful experience on their time with us. I am saddened to hear that there was cause for complaint, particularly on such a special occasion. Our manager will be coaching our team further to ensure that type of issue does not occur again.

Kind regards,

Georgia Asson
Guest Relations
enquiries@feathersatludlow.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

A sparkling improvement on the'old' Feathers, and very, very busy; afternoon teas especially. Bar has been moved to the previous reception area, and the former site into a tea room. An army of young staff who are still struggling to come to terms with speed of service but I feel sure this will settle down in time.
Rooms are really comfortable and the location makes this hotel a gem in Ludlow.

Date of stay: January 2020
3  Thank michaelmK2063FD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiaAsson, Guest Relations Manager at The Feathers Hotel, responded to this reviewResponded 3 weeks ago

Dear Michael,

Thank you for visiting The Feathers Hotel, Ludlow, and taking the time to leave us your positive review. It is a pleasure to hear your feedback of our sparkling improvement! There has indeed been some great changes and refurbishments of the iconic hotel under our new ownership. I'm very glad to hear that you enjoyed your visit and found our rooms to be really comfortable and, along with our position in the heart of Ludlow, rate our hotel as a gem.

We will very much hope to welcome you back again in the near future.

Kind regards,

Georgia Asson
Guest Relations
enquiries@feathersatludlow.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Thank you for delightful staff, (a rare find these days) prompt service and tasty food, all in a relaxed atmosphere. We were made very welcome by all staff. Definitely worth visiting here.
We shall be back!

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank fairlady13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiaAsson, Guest Relations Manager at The Feathers Hotel, responded to this reviewResponded 4 weeks ago

Dear Fairlady13,

Thank you for visiting our hotel and taking the time to leave us your positive review. It is a pleasure to hear that you enjoyed your visit and found our staff to be delightful, welcoming and prompt in the delivery of service.
Thank you for recommending us and we will very much look forward to welcoming you back again in the near future.

Kind regards,

Georgia Asson
Guest Relations
enquiries@feathersatludlow.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Arrived for Sunday lunch slightly early but was quickly seated. All the staff were very friendly and came across as very professional. Once our food was chosen from the menu it ran like a well oiled machine. Every course was well presented and very, very tasty. After the 3 courses we both agreed that all of the food was excellent along with the service, staff and the hotel. We would definatly highly reccomend The Feathers Hotel. The price of £18pp for 3 courses, for food of this quality was excellent value.

Date of stay: January 2020
Trip type: Traveled as a couple
2  Thank DJG202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeorgiaAsson, Guest Relations Manager at The Feathers Hotel, responded to this reviewResponded 4 weeks ago

Dear David,

Thank you for visiting The Feathers Hotel, Ludlow, and for taking the time to leave your superb feedback. I am delighted to hear how much you enjoyed your Sunday lunch in our restaurant. It is wonderful to hear that you found each course to be well presented and so very, very tasty! I will be sure to pass your compliments to our talented kitchen brigade. As you have noted, our Sunday lunch is very reasonably priced at £17.95 for 3 courses, with a focus on local produce and our menus changing seasonally.

Thank you for your compliments on our friendly and professional staff. Your description of a the whole experience being a 'well-oiled machine' is very pleasing! We are very pleased to have you as our guest and we will look forward to welcoming you back again soon.

Kind regards,

Georgia Asson
Guest Relations
enquiries@feathersatludlow.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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