Admittedly we did not reserve a table, but upon arrival we were offered a table for 2 which was at the rear of the restaurant in the walkway of the path to the rear garden area. We requested to move but prior to that the waiter had disappeared! We felt the restaurant is run unprofessionally by what seemed to be run by over weight men dressed in black. It is a shame that the staff have not had the basics of customer care training, in relation to manners, dress code and waiter service this definately needs addressing.
A shame really as this could be a really good business if run like a business. The food was really good just the whole ambience and having to sit right opposite the reception area with the local overweight males hanging around was not pleasant at all.
- Official Description (provided by the hotel):
- A friendly business where we treat customers how we like to be treated, you may not always like our design but you will always remember us. No matter your age, everyone is young at heart really and loves to have fun and thats what we are all about. We have many different Rooms and Suites including a Penthouse. we have Live Bands every Friday and Saturday night and food served all day until 10pm everyday. We look forward to seeing you and making New friends. ... more less
- Reservation Options:
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- Also Known As:
- The Malthouse Hotel Ironbridge