Generally a high standard, but could improve.
The overall impression is of good employees trying hard, but a lack of management direction and training.
A few examples:
Dry cleaning of suit promised for important function next day. Did not happen as new employee did not know cleaner had to be called to pick it up.
Bar ran out of things like ice, lemon etc. Barman did not know how to work pumps.
Bits of sellotape and fragments of Christmas decorations remaining in hall.
No one to help with luggage upon arrival.
Room cleaners shout to each other up and down passages. Bundles of sheets left for a long time in corridors, impending progress.
Toast maker available at breakfast buffet one day. The next it is removed to the kitchen. ("Heath and safety! Too dangerous for guests. Ask for toast"). Next day it is back again.
But these are relatively minor complains. Overall it is fairly good quality. The restaurant staff are great. The food is at the top end of good, but falls a little short of excellent..
Would stay again. Nice grounds and good walks.
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- Also Known As:
- Kenwood Hall Sheffield
- Hotel Kenwood Hall