I visited the Wortley Arms last night with some friends. We've been a few times over the years and always enjoyed ourselves and the food. However, last night was a bit of a disappointment because the service was so slow. No fault on the waitress's part though as there was only her plus the bar man serving tables and the place was pretty busy so not sure if it's down to cut backs on staff or bad planning. She was rushed off her feet, doing her best, but everyone was waiting for food and drinks. We booked for 7.30 pm and went to the bar to get drinks, only to be told that if we went to our table our drinks order would be taken there. By 7.45 pm we still hadn't been asked what we'd like from the bar. Why couldn't we get served as we came in? It was a further wait for the drinks to actually arrive and also for the menus and specials board. It was well after 8.30 pm by the time we got our food, which I must say was excellent. We finished our mains and the plates were cleared pretty quickly. But then it was another long wait to see what the desserts were. We ordered around 9.15 pm and were told it would take approximately 15 minutes for these to arrive and this was true. Again the food was delicious. Some people may think that this is not out of the ordinary and that I'm being over critical but we all thought it was too long to wait. If you bear in mind that you are paying restaurant prices, not pub grub, I think they need to step up their game and get some staff in. The staff who were on duty were very good but they were definitely struggling to cope with all the tables.
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