Driving into the car park, I thought I'd found a real gem to stay at for business meetings in chesterfield. How wrong I was.
Check in was slow due to the receptionist dealing with a complaint on the phone. When they finally acknowledged me, I was given a key and told my room number - no friendly welcome, no information on dining etc.
I went up to my room and on the surface, all seemed fine and went to eat in the restaurant / bar and I have to say the food was very good and the service was adequate.
I returned to my room and went to drawer the curtains and then noticed that most of the curtain hooks where laying on the window sill so had to shove the curtains over the rail to shut out the light.
At about 5am I was woken by two guests having a loud conversation outside my room. This continued for an hour and then the noise of the staff setting up for breakfast took over. I got up and went to use the bathroom and discovered the waste bin hadn't been emptied from the previous guest and I noticed I was covered in bites. This started to make me wonder what else other than the bin, hadn't been cleaned or changed. I think this hotel maybe dog friendly and suspect the bites where flea bites and not begs bugs.
I then went to check out and was already to complain at the point when the receptionist asks "was everything ok with your room" but they obviously had no interest in how my stay was, which means I will not be recommending this place to colleagues and I definitely won't return.
I really cannot believe the positive reviews on TA or the TA certificate in reception. Appalling.
- Official Description (provided by the hotel):
- Michael and his team warmly welcome you to The Norfolk Arms! Our traditional freehouse pub serves homecooked food, local cask ales and offers beautiful accommodation with stunning function room space. We are set in Ringinglow Village at the gateway to the Peak National Park, with stunning views across the Mayfield Valley.Our 4 Star Grade II listed Coaching Inn is used for conferences, weddings, special occasions and motivational team building events. Our Burbage Bar and Mayfield Restaurant serve traditional, affordable pub food and homemade specials in a friendly welcoming atmosphere, complimented by oak beams and log fires.We offer the perfect destination for a break to indulge in your favourite pastime, explore the breathtaking scenery of the Peak National Park or visit Sheffield's many city centre attractions. ... more less
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