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“good stay”

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Hotel ibis budget Sheffield Arena
Ranked #29 of 53 Hotels in Sheffield
sheffield
Level 3 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“good stay”
Reviewed July 19, 2012

We stayed one night at the etap.Very quickly checked in although we had to pay extra for parking not good.The room was small but very clean and everything you need.We enjoyed a continental breakfast the following morning.Overall great place to stay could do with extra pillows ! Would definately use Accor hotels again.

  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank rinkrats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelHeathcoteGM, General Manager at Hotel ibis budget Sheffield Arena, responded to this review, July 24, 2012
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Etap Hotel in Sheffield. The hotel car park is charged at a daily rate of £3 per car. Please see a member of the team on the reception 24/7 for any additional pillows you may require and we would be happy to assist you. I hope we can be part of your future travel plans.
Kind regards,
Rachel Heathcote
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
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English first
Preston, United Kingdom
Level 5 Contributor
82 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed July 1, 2012

Budget hotel within 2 minutes walk of Sheffield Arena. It;s very clean, with efficient staff and as long as you're not expecting fancy toiletries or any other frills it;s absolutely fine - and for the price you can;t complain. I agree with previous posters that the beds are a bit hard but I actually slept quite well. Breakfast probably isn't worth £4.25, though the croissants were delicious. You can do better across the road at the Arena Square pub where English breakfast is cheaper with unlimited Costa coffee. If you are going to an event at the Arena it;s ideal - and much better value for money than the Premier Inn across the road.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel ibis budget Sheffield Arena, responded to this review, July 6, 2012
Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Etap Sheffield. I hope we can be part of your future travel plans. Kind regards,
Rachel Heathcote
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, England, United Kingdom
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 19, 2012

stayed at this hotel( hostel) last month and have since complained to etap its self and also accordhotel the company. i got fobbed off when i asked for a refund as the hotel was filthy.
:the staff was rude and felt like no one wanted to talk to them so my problems couldn't be addressed there and then.
:fee,s for the parking wasn't clear on the website and was demanded off me for my stay even thou it is free everywhere around the hotel.
:the bed had blood stains on obs haven't been cleaned. and the bed.... i might of well just stayed on the floor for the excuse of a bed it was it as awful was a thin mattress on a thin piece of mdf. NOT god if you have a bad back like myself.
:spit marks all over the walls and brown stains on the top of the bunk beds just where you look up after having a sleep.
:breakfast..... for the price they pay is rubbish i paid less when i went over the road to meadow hall and got breakfast sandwich.

after writing all this the company just refunded the breakfast so they not that was bad but wasn't taking responsibilities for the state of the rooms they was letting out and have brushed my issues to the side.

if anyone wants to stay at a not so cheap dirty filthy hotel just for the night i would stay there but if not i would stick to a Premier inn or travel lodge who actually have a good night sleep policy and respect there word.

Room Tip: dont saty full stop
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mags8519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelHeathcoteGM, General Manager at Hotel ibis budget Sheffield Arena, responded to this review, June 21, 2012
I am sorry that on this occasion you were disappointed with your stay at Etap Hotel Sheffield. Myself and the Accor Guest Relations team treat all feedback with the utmost seriousness and we pride ourselves on our high levels of cleanliness through on going staff staff training, so this is something I will be looking into personally.
At Etap Sheffield we operate a reception available with a member of the team to assist you 24/7 who you can immediately inform if you have any concerns during your stay in the future.
Kind Regards
Rachel Heathcote
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Sheffield hotels

Blackburn, United Kingdom
Level 5 Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 18, 2012

Me and my partner booked this hotel due to its closeness to the arena, we were very shocked at just how close the arena was to the hotel. Check in was really quick and all the staff were really friendly and couldn't help enough. The room was very basic but was all we needed for one night. The room was clean but could do with some TLC as it was very dull and had no atmosphere. Furthermore, the bed was very hard and there was no kettle. There is a kettle in reception but £1.40 for hot water was far more than I was willing to pay. We had already booked for breakfast which was a little over priced at nearly £9 each. However, there was a sign advertising it for £3.95, which is a much more acceptable price. Check out was speedy and again the staff were all lovely.

Overall, it is a little overpriced but is very convenient for the arena

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emily b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelHeathcoteGM, General Manager at Hotel ibis budget Sheffield Arena, responded to this review, June 20, 2012
Thank you for taking the time to write a review about your recent visit to Etap Hotel Sheffield. I’m delighted that you enjoyed your stay and we have noted your comments regarding the hotel breakfast. We offer an all you can eat continental buffet breakfast for £4.25 per person which is displayed on signage throughout the hotel, I hope this clrifies.
I hope we can be part of your future travel plans and look forward to welcoming you back to Etap Sheffield in the future.
Kind regards,
Rachel Heathcote
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisburn, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 17, 2012

We booked this hotel as a group of fencers travelling to the British Youth Championships in May. There were 14 of us in the party and we booked 5 rooms.

The top bunk in my room the matress didn't fit and the number of times I banged my head off the bunk due to its location above the double bed. We were dissapointed that the room didn't have tea or coffee making facilities and the breakfast wasn't really worth the price especially as children had to pay full price, we had to stand as there was enough room for all of us to sit, on the second morning we went across the street to the restuarant were children ate free.

We did ask for more pillows and were told none were available and in the 3 nights we stayed at the hotel our towels were never replaced.

The main problem we had were the beds, they were far too hard, sleeping on the floor would probaly have been softer!! All of us complained about this and we were told this is the standard for the hotel.

The night security guard that comes on at 9pm is VERY officious, whilst appreciating that he was trying to control saturday night revellers, we were in bed by 11pm and didn't appreciate having to be told as adults to stop talking at 9.15 whilst we were sat in each others rooms!!!

He actually put the fear of God in some of the party by telling them if there was a fight like the previous night how they could go down a back stair case and use an emergency phone to get help!!

This hotel is probably alright for a one night stay to go to the arena or EIS but isn't family friendly and there is nowhere for a group to sit other than the small breakfast area at the front door hence us having to sit in the small rooms!!

We won't be returning next year.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali269_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RachelHeathcoteGM, General Manager at Hotel ibis budget Sheffield Arena, responded to this review, June 20, 2012
I am sorry to hear that you didn’t find the service at our hotel up to your expectations. We pride ourselves on our staff training, so this is something I will be looking into personally to prevent any future reoccurence. I treat all feedback with the utmost seriousness and I am currently investigating the matter.
Kind regards
Rachel Heathcote
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis budget Sheffield Arena

Property: Hotel ibis budget Sheffield Arena
Address: 298 Attercliffe Common, Sheffield S9 2AG, England (Formerly Etap Sheffield Arena)
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Business Center with Internet Access
Hotel Style:
#3 Best Value Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel ibis budget Sheffield Arena 2*
Number of rooms: 122
Official Description (provided by the hotel):
Mr Marco Jadidi, the acting manager of the Hotel ibis budget Sheffield Arena, would like to welcome you. Hotel ibis budget Sheffield Arena is a low-cost hotel situated close to the city centre. All 122 guest rooms are 100% non-smoking and have an en-suite shower, air cooling and a flat screen TV. A continental breakfast buffet is served every morning. There is a limited amount of outdoor parking and free Wi-Fi throughout. ... more   less 
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Also Known As:
Etap Sheffield Arena Hotel Sheffield

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