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“Brilliant hotel...only let down by one thing”

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Mercure Sheffield St Paul's Hotel
Ranked #6 of 53 Hotels in Sheffield
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
5 reviews
“Brilliant hotel...only let down by one thing”
Reviewed September 5, 2013

Stayed at the hotel during the Christmas period last year. The hotel is in an amazing location, within walking distance of so many wonderful restaurants and bars. Right next to the peace gardens and Winter Gardens. Had a lovely walk around the city in the evening. The hotel room was wonderful- extremely clean and well maintained. Plenty of space and beautiful views over the city. Couldn't fault the room or public areas at all. The drinks in the bar are pricey (as to be expected) but that isn't a problem as you are right in the centre of a whole host of other bars etc. Thoroughly enjoyed my stay here- but it was unfortunately ruined slightly the day we were due to check out when my Husband and I were woken three hours before check out time by housekeeping barging into the room (whilst we still in bed asleep!). This really made me feel quite unsafe in the hotel and slightly violated to be quite honest! Although, do not let this incident put you off, as hopefully it was a one off mis-hap... overall a lovely,,top class hotel in a brilliant location.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elcee27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, September 7, 2013
Dear Guest Thank you for taking the time to review your stay with us at Mercure St Paul's Sheffield. I was pleased to read your comments however concerned to read your feedback regarding the housekeeping department. Please be assured I will take the necessary action to ensure this is not repeated. Once again thank you for yoru review and I do hope we can welcome you back in the near future. Best Regards Luisa Esposito
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2,345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Milwaukee, Wisconsin
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 3, 2013

Stayed four nights to visit my ancestral home. The hotel is in a great location, within walking distance of historical spots as well as cafes and restaurants. Loved it being adjacent to the Winter Garden.

Room was comfortable and quiet, breakfast choices to suit anyone's taste. Staff very pleasant and accommodating.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WineGirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, September 5, 2013
Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Hotel and Spa. I was very pleased to read your feedback and do hope we will be able to welcome you again in the near future. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

Although I stayed only 1 night with my sister last November (special offer), we were pleasantly surprised by the clean and spacious room (comfortable bed). Location great. Didn't have the chance to enjoy the spa; will choose this hotel again if I get the chance to come back to visit Sheffield.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loulou2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, September 4, 2013
Dear Guest Thank you very much for writing a review following your stay at Mercure St Paul's Sheffield. It was a pleasure to read your feedback and I look forward to welcoming you back. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 1, 2013

We love this hotel. The location is fantastic for shopping, sightseeing and a night on the town. It has everything you need. Very clean and spacious rooms.
We have come to this hotel numerous times and will recommend.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, September 2, 2013
Dear Kerry Thank you very much for your lovely review following your recent stay at Mercure St Paul's Hotel and Spa. It is always lovely to hear such feedback and I do hope we can welcome you back agin in the near future. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 1, 2013

Took advantage of a 'weekend package'. It was great value. Great location - middle of city, very close to a number of car parks, bars, cafe's and restuarants.
'Check in' was easy and because there was plenty of staff it was quick too. We arrived at about 1.30pm and the room was immediately available. The room was very clean and well equipped.
However, make sure you take your own shampoo and body wash as the hotel supplied just one small tube of each. No shower caps or body creams either.
The package included 3 course Evening Meal and Breakfast. Both meals were very good. No complaints at all.
Spa treatments can be booked in advance of the stay which was great for planning. Treatments were great value and the good news was one's included in the package.
The spa relaxation facilities are a bit limited. Only a few beds are available near the pool. The layout of the spa is also a bit strange as it's spread over a number of floors. Very few staff available in the spa area and the reception desks are often unmanned.
Really good value weekend. Recommend it!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, September 2, 2013
Dear Guest Thank you for writing a review following your stay with us at Mercure St Paul's Hotel and Spa. I was thrilled to read your feedback and hope to welcome you back in the near future. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
109 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 1, 2013 via mobile

Thoroughly enjoyed our stay at St Paul's. The location is bang central, but not noisily so as it's set back from the main thoroughfares down a side street.

The spa is lovely - had a crack at the sauna, steam, ice igloo and the gym. The gym particularly is one of the better equipped hotel gyms I've seen.

The breakfast was lovely and the restaurant very light and airy.

The rooms were nice but nothing spectacular, the staff were very pleasant, but unfortunately, just not very good, certainly on reception. Both my colleague and I got the wrong newspaper, he got given a room that was already allocated, the reception guy wrote the wrong room number on my key card, and gave us the wrong breakfast times! Apart from that.... !!

NCP car park is £6.50 for 24 hours for residents, and is 100 yards from the hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boombangabang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, September 2, 2013
Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Hotel and Spa. I have noted your comments and will ensure the team are re trained as required. I do hope we can welcome you back in the near future Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sheffield St Paul's Hotel

Property: Mercure Sheffield St Paul's Hotel
Address: 119 Norfolk Street, Sheffield S1 2JE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sheffield
#3 Luxury Hotel in Sheffield
#4 Business Hotel in Sheffield
#4 Family Hotel in Sheffield
#6 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Sheffield St Paul's Hotel 4*
Number of rooms: 163
Official Description (provided by the hotel):
This luxury 4 star hotel offers 163 en suite rooms in the heart of Sheffield. Just minutes from the railway station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and Peak District are all a short drive away. 650 capacity conference centre and banqueting rooms, The Yard restaurant, indoor pool, sauna, steam room, snail shower, ice fountain and technogym. High speed Internet access and 24hr room service. ... more   less 
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Also Known As:
Mercure St Paul`s Sheffield Hotel Sheffield
Accor St Pauls Sheffield
St Pauls Hotel Sheffield
Mercure Sheffield

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