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“Worthy of its 4 stars. Great hotel + staff.”

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Mercure Sheffield St Paul's Hotel
Ranked #6 of 53 Hotels in Sheffield
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
116 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Worthy of its 4 stars. Great hotel + staff.”
4 of 5 bubbles Reviewed May 4, 2013 via mobile

Stayed here for 1 night on business + will return. Reception staff very helpful + friendly. Gave me a complimentary upgrade to a junior suite. Room was very clean with large corner windows with a good view. 18m swimming pool is excellent, large gym + enjoyed the steam room, sauna, aroma room but didn't venture into the ice room!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0xMx0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, May 5, 2013
Dear Guest Thank you very much for taking the time to review your recent stay with Mercure St Paul's Hotel and Spa. It is always a pleasure to read such feedback and I do hope we can welcome you back in the near future. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,292 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (396)
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English first
Stoke-on-Trent, United Kingdom
1 review
5 of 5 bubbles Reviewed May 3, 2013

Stunning hotel with brilliant location for the theatres in Sheffield. Within walking distance of the city centre. Enjoyed the champagne at the bar, kept to perfection! I would thoroughly recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank vix305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, May 4, 2013
Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was delighted to read your comments and do hope we can welcome you back in the near future. Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed April 30, 2013

Spent the day with my girls at the spa at Mercure Sheffield on Sunday. Had a fantastic day from start to finish. From the moment we walked in, we were greeted by a real Irish charmer who showed us around the surprisingly large venue. Had a lovely swim in a big pool "nice and warm" then spent some time in the sauna and steam rooms before having a lunch, to which we were personally escorted to by prince charming himself.
Returning to the spa we had our treatments which were amazing!!! the massage by my therapist had me sold there and then. I will be returning very soon for my de stress weekly treat

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank toni b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, May 1, 2013
Thank you for taking the time to review your recent visit to Spa Naturel at Mercure St Paul's Sheffield. I was delighted to read your feedback and I do hope we can welcome you back in the near future. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed April 30, 2013

I have stayed in St Pauls and been to the spa several times now over the years. Unfortunately it just seems to be going downhill a lot. The spa area is very dirty. I thought maybe it was just me but I have been to several spas and this really is unhygienic, especially the shower area, as there is hair and mould everywhere. The spa staff are pleasant but on three occasions now they have finished the treatment 15 mins early which really isn't acceptable. Why pay a lot for a half hour treatment if it only lasts 15 mins? On all 3 occasions we have arrived on time for our treatments, so there was absolutely no excuse for cutting them short all the time. The bedrooms are dusty as well, with dust on the TV, cushions, and the corners of the rooms obviously aren;t hoovered. Sadly I won;t return. My family and I were regulars for years but just too much has gone wrong with St Paul's.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmm664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, May 1, 2013
Dear Guest Thank you for taking the time to review your recent stay at Mercure St Paul's Sheffield. I was disappointed to read your comments and would welcome the opportunity to discuss the matter in more detail. Please can you call me on 0114 278 2000. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberystwyth, United Kingdom
1 review
3 of 5 bubbles Reviewed April 29, 2013

Very disappointed with the hotel. Paid £248 for two nights stay in mediocre room, which quite frankly was no better than Premier Inn room. Not particularly clean, nothing in the room warranted paying the price. Tea/coffee very basic, just a few sachets of nescafe, a couple of tea bags. Prices for parking on site ridiculous, £23 a day. Breakfast an extra £13 pp, so we paid £248 for a basic room. Hotel itself was nice enough, and location to the Crucible was excellent. But rooms not worth more than £60 a night.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Tracy davies D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, April 30, 2013
Dear Guest Thank you for writing a review following your recent stay at Mercure St Paul's Sheffield. I was disappointed to read your feedback and would be happy to discuss in more detail if you would like to contact me directly.Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 28, 2013

Excellent service from start to finish. We had a lovely room with a great view. The restaurant was quiet when we stayed but that was Sunday and Monday, but the food was lovely. The spa looked good but there were few places to sit by the pool so we decided against it.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finniest2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, April 29, 2013
Dear Guest Thank you very much for your lovely review following your stay with us at Mercure St Paul's Hotel and Spa. I will ensure the team are aware of your feedback. Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed April 28, 2013

Excellent location with Pizza express next door and another resturant.
Lovely breakfast, they even had gluten free bread available without me pre ordering it.
Spa was excellent, with ice room, steam room, saunca, tropical showers and aroma room. did lack a jacuzzi tho. Pool was also a nice size.
We were upgraded without asking and allowed early check in! Will def be going back.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank skiver1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, April 29, 2013
Dear Guest Thank you very much for your lovely review following your stay with us at Mercure St Paul's Hotel and Spa. I will ensure the team are aware of your feedback. Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sheffield St Paul's Hotel

Property: Mercure Sheffield St Paul's Hotel
Address: 119 Norfolk Street, Sheffield S1 2JE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sheffield
#3 Luxury Hotel in Sheffield
#4 Business Hotel in Sheffield
#4 Family Hotel in Sheffield
#6 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Sheffield St Paul's Hotel 4*
Number of rooms: 163
Official Description (provided by the hotel):
This luxury 4 star hotel offers 163 en suite rooms in the heart of Sheffield. Just minutes from the railway station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and Peak District are all a short drive away. 650 capacity conference centre and banqueting rooms, The Yard restaurant, indoor pool, sauna, steam room, snail shower, ice fountain and technogym. High speed Internet access and 24hr room service. ... more   less 
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Also Known As:
Mercure St Paul`s Sheffield Hotel Sheffield
Accor St Pauls Sheffield
St Pauls Hotel Sheffield
Mercure Sheffield

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