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“OK but not great!” 3 of 5 bubbles
Review of Mercure Sheffield St Paul's Hotel

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Mercure Sheffield St Paul's Hotel
Ranked #6 of 54 Hotels in Sheffield
Certificate of Excellence
Newcastle upon Tyne, England
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“OK but not great!”
3 of 5 bubbles Reviewed November 26, 2012

Now stayed here several times, as in good central location. Has all the facilities of a Four star...but always think something is missing.
Booked a superior room, was OK .
Public rooms please crank up the heating!!!! Breakfast area was freezing!! Breakfast quality is really really average! SPA Aroma Spa What a waste of time!.
One plus the staff are good & helpful, but you would expect
that ........for a hotel trying/ rated to be 4 Star !
Parking is not easy, although valet parking (£ 23 quid per night .......) is available if you can get up the street to reception!

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KP2410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, November 27, 2012
Dear Guest thank you for your feedback following your recent stay. I have noted your comments. I would also like to advise that we did have a fault with our heating system and this has now been rectified. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,258 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (393)
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English first
West Midlands
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed November 25, 2012 via mobile

2 night stay so I could spend some time with my son (as he is studying in Sheffield) on my birthday. Big mistake...?parking cost was ridiculous, room less than average, spa was dreadful and lunch was disgusting... Oh and cooked breakfast had no veggie sausages or hash browns just one hour after service... Would never stay here ever again. The copthorne on bramall lane is so much nicer. I've paid less to stay in fantastic hotels in New York and. Wouldn't pay Mecure in Milky Way stars!

  • Stayed November 2012
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Nikjimandja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, November 27, 2012
Dear Guest Thank you for your feedback. I have noted your comments. Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed November 24, 2012

Stayed there for a two day conference inside the hotel : really excellent accomodation and service, the restaurant with view on the botanical garden is marvellous, just nearby the train station for an easy connection to the airport of Manchester, exquisite food, comfortable bar, ... . For a business trip for sure a "top of the bill" hotel !!

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, November 26, 2012
Thank you for taking the time to write such a lovely review following your recent stay with us. I do hope we can welcome you back in the near future. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 24, 2012

The hotel is well located but they make sure you pay for the location, just ordered a bottle of water for my son - it cost £5.00 !!! Should have bought him a pint as it would have been cheaper!! What a rip off

  • Stayed November 2012
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank RonBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, November 26, 2012
Dear Guest Thank you for taking the time to write to me following your recent stay at Mercure St Paul's Sheffield. I will ensure the team is made aware of your feedback. Best Regards Luisa Esposito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 22, 2012 via mobile

Becoming a regular stay in Sheffield. The hotel is perfect for any city visitor but be warned they don't have on site parking. The staff and service are excellent and certainly in keeping with the mecure brand. Just a few small details letting it down.
Power sockets or a complete lack of near the bed for plugging in phones that the modern traveller uses as alarm clock.
Lighting. There is an up lighter and two bedside lights in the main bedroom area. The up lighter is only controlled by its own switch. On two occasions now the bed site lights have had low wattage bulbs in and give me eye strain to read by.
For security reasons I'm unhappy that the fire escape door in the stairwell appears to be unalarmed and used as smokers corner.
Good food and a well stocked and staffed bar.
Overall very good but just a few niggles.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CarCapture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, November 26, 2012
Thank you very much for taking the time to write a review following your recent stay at Mercure St Paul's Sheffield. I do hope we can welcome you back in the near future. Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North West
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

The Mercure Hotel, Sheffield is one of my favourite hotels. From the reception to the bar. From the rooms to the Spa. Can't be faulted as far as I am concerned. Look out for offers and enjoy one of the most welcoming and comfortable hotels, certainly in the UK, if not the world.

Room Tip: Look out for those deals for a night out at the theatre or bar hopping.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TAS549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this review, November 26, 2012
Thank you for taking the time to write such a lovely review following your recent stay with us. I do hope we can welcome you back in the near future. Best Regards Luisa Esposito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sheffield St Paul's Hotel

Property: Mercure Sheffield St Paul's Hotel
Address: 119 Norfolk Street, Sheffield S1 2JE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sheffield
#3 Luxury Hotel in Sheffield
#4 Business Hotel in Sheffield
#4 Family Hotel in Sheffield
#6 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Sheffield St Paul's Hotel 4*
Number of rooms: 163
Official Description (provided by the hotel):
This luxury 4 star hotel offers 163 en suite rooms in the heart of Sheffield. Just minutes from the railway station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and Peak District are all a short drive away. 650 capacity conference centre and banqueting rooms, The Yard restaurant, indoor pool, sauna, steam room, snail shower, ice fountain and technogym. High speed Internet access and 24hr room service. ... more   less 
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Also Known As:
Mercure St Paul`s Sheffield Hotel Sheffield
Accor St Pauls Sheffield
St Pauls Hotel Sheffield
Mercure Sheffield

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