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Mercure Sheffield St Paul's Hotel
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Reviews (2,575)
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1,341
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All reviewschampagne barpeace gardensprivilege roomice roomaroma roomexperience showerthermal suitespa facilitieswinter gardenspa breaksteam roomcity centregood sizecrucible theatrelovely hotelncp car parkq park
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2,047 - 2,052 of 2,575 reviews
Reviewed November 14, 2012

For a comfortable , good sized roomed hotel you can't beat this one. Winston the concierge is superb nothing is too much trouble. Breakfast very good and very comfortable bar.access could be better but overalls superb

  • Stayed: October 2012, traveled on business
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Thank Travellers2608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded November 26, 2012

Thank you for taking the time to write such a lovely review following your recent stay with us. I do hope we can welcome you back in the near future. Best Regards Luisa Esposito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

Reception desk staff were so helpful and very pleasant. very smart reception area with a champagne bar. Our normal double room was huge and so was the shower, we had views of the winter gardens from our room which was lovely. The room was very warm which I couldn't turn down but better to be warm than freezing cold though. We ate in the restaurant and I have to say the food and the service was amazing. There was a choice to have a 3 course meal for 18.00 which is what we had and it was fantastic or you could order straight of the main menu but still not over priced. We felt a Little mislead about the valet parking from the web site, on check in I was then told it was 23.00 overnight or u could get a 10% discount at the NCP which was a 10 minute walk.

  • Stayed: October 2012, traveled with family
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Thank Tina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded January 16, 2013

Dear Guest Thank You very much for taking the time to write a review following your recent stay at Mercure St Paul's Sheffield. I was very pleased to read your feedback and hope we can welcome you back in the near future. Best Regards Luisa Esposito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

I bought myself and 2 friends travelzoo vouchers for a spa day at The Mercure, Sheffield. It was only £35.00 which said it included use of the facilities, a light lunch, glass of wine and a treatment. Although I have bought these kind of vouchers before and they have been excellent I did honestly but cynically expect that the light lunch would be practically nothing and just a good chance to sell us extras. This was totally wrong of me. We had a totally delicious lunch with excellent service and not made to feel inferior being on a package at all. We chose the wine we all wanted, not just house plonk. The treatment we all had was a back/neck massage and we all said it's the best we've ever had. Again no pressure selling whatsoever.

I cannot praise the staff and quality of food etc enough. I can only hope and imagine that the hotel itself is a similar standard. From the moment we arrived we were made very welcome and given all the information we could want so that we weren't left wondering what to do etc.

My only comment would be that we were disappointed to find there were not jacuzzis in the spa but that was my fault for more or less taking it for granted that there would be and not reading the info properly.

I really thank the staff for a lovely day and it's somewhere I would go back to (even if not on such an excellent price package) as it was so enjoyable. Thank you.

Liz
Doncaster

  • Stayed: November 2012, traveled with friends
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Thank 309LizR309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded November 26, 2012

Dear Guest Thank you for taking the time to write such a lovely review following your visit to Mercure St Paul's Sheffield. It is always a pleasure to receive such positive feedback and I do hope we can welcome you back. Best Regards Luisa Esposito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

First vision on walking in - a policeman taking a statement from a guest who had been mugged. Room over hot and temperature controls did not work, despite turning it to cold. None of the room windows opened. We could not regulate the heat - which made for a very poor nights sleep. Staff friendly and nice but over worked stressed and tired. There was a big event on when we went - be warned - do not go if an event on - 20 minutes for an over priced drink in a warm glass or a cold coffee. Tables not cleaned. 2 Waiters dropped cups/glasses all over the place (due to been stressed it seemed!)

None of the staff told us about the 10% discount for parking at Q Park even though we'd asked about parking. Another member of our party had phoned to ask about parking and they were not told either.

Also the room windows at the top where covered in cob webs! The toilet roll holder was hanging off the wall. The toiletries had forgotten to be refilled. Very off putting! Room 510. Very clean otherwise.

When I complained the Duty Manager said - this hotel might be too busy for you.

  • Stayed: November 2012, traveled as a couple
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1  Thank Monique A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded November 26, 2012

Thank you very much for taking the time to write a review following your recent stay at Mercure St Paul's Sheffield. I do hope we can welcome you back in the near future. Best Regards Luisa Esposito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

we stayed for one night. The room was fantastic, clean and well presented. The public areas were modern, spacious and very comfortable. The staff could not be any friendlier and accommodating.
The breakfast times were very generous as was the choice. We will definitely be returning here.

  • Stayed: October 2012, traveled with family
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1  Thank griswald1Newcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded November 10, 2012

Dear Guest Thank you so very much for taking teh time to write such a lovely review following your recent stay with us at Mercure St Paul's Sheffield. It is always a pleasure to read such feedback and I will ensure the team are aware of your feedback. Best Regrads Luisa Esposito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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