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“No car park”

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Mercure Sheffield St Paul's Hotel
Ranked #5 of 53 Hotels in Sheffield
Certificate of Excellence
Reviewed October 10, 2012

Our stay at this great hotel was marred by the fact we were unable to unload our very heavy bags (we were travelling from Australia) from the car park we were advised to use which was a couple of streets away. This made the start of our stay not enjoyable, we were also unable to bring the car any closer on departure, so would be reluctant to stay here again. However, the hotel itself was very good, room comfortable and the meals we had in the Restaurant very good indeed.

  • Stayed: October 2012, traveled with family
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Thank philip10255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 12, 2012

Thank you for taking the time to write a review following your recent stay. Best Regards Luisa Esposito

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1,938 - 1,944 of 2,432 reviews

Reviewed October 7, 2012

Upon entering the room straight away I saw cobwebs trailing from the ceiling.
Sadly, this only made me start looking closer!
More cobwebs trailing from the curtains once we closed them.
The lights were very dusty and dirty, the carpet around the edges of the room had obviously not seen a vaccum since it was put it.
The bathroom was ok, corners hadn't been done.
This is a 4* hotel which should give better standards.

  • Stayed: October 2012, traveled as a couple
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2  Thank AdyJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 12, 2012

Thank you for taking the time to write a review following your recent stay - I will ensure the required action is taken. Best Regards Luisa Esposito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2012

OK, had to come to the city centre of Sheffield again on business, as this is the only hotel within walking distance of our appointment stayed here again. I'm sad to say the levels of maintenance seem to be dropping, and attention to detail is evident in the rooms.

Marked carpets, lounge chairs with human stains, arms of said chairs rubbed raw. Sad.

As you're on a business trip I wanted to use the safe. Last trip could never get the safe to work, reported it, got indifference from their staff.

This time -- the KNOB on the safe came off in my hand, which I gave to the front desk staff.

If you're the manager, you really need to go to every room in this hotel and test things -- your maintenance staff and cleaning staff are letting your side down. Now I know of another hotel closer I doubt I'll come back -- will let others know as well.

The hotel is resting on its location a bit too much.

Room Tip: If you're looking for a good hotel, there are others within walking distance reported to be bett...
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  • Stayed: September 2012, traveled on business
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1  Thank S6blr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 12, 2012

Thank you for taking the time to advise me of the issues you faced during your recent stay. I will ensure the matter is investigated. Best Regards Luisa Esposito

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Reviewed October 3, 2012

The location is very good, with the theatres only a couple of hundred yards away and all the city centre shops. There is valet parking at a cost, but otherwise, there are numerous carparks nearby. We stayed in a privelege room, and this was large and spacious. The carpet was in need of relaying.and the bed was not as good as some 4star competitors. The staff were friendly and very helpful. The breakfast was superb and service very good. Overall, we enjoyed our stay very much

  • Stayed: September 2012, traveled as a couple
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1  Thank Bently2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 5, 2012

Thank you very much for writing such a lovely review following your recent stay at Mercure St Paul's - I was very pleased to read your comments and hope to welcome you back in the near future. Best Regards Luisa Esposito

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Reviewed October 1, 2012

Anyone thinking of having their wedding reception here, DO IT!

Lisa, who organised everything for us, was really supportive and very much knew how to do her job! The whole day went perfectly well and that is down to the staff. Thank you guys!

The hotel is great too... The Spa certainly chilled me out in the morning and the rooms were well priced for family and friends.
Great venue, great staff, great day!

Room Tip: We had the honeymoon suite but have stayed here before and all rooms are lovely with good views of t...
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  • Stayed: September 2012, traveled with family
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Thank RichardClegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 5, 2012

Thank you for taking the time to write such a lovely review following your wedding celebrations held at Mercure St Paul's Sheffield. May I take this opportunity to congratulate you and wish you well in the future. Best Regards Luisa Esposito

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Reviewed October 1, 2012

What a great hotel to stay in for a couple of nights, great facilities, fantastic service from all the staff, very helpful and very friendly. Highly recommended ************** Thankyou, Michael, Jenny and Ali.

  • Stayed: September 2012, traveled on business
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Thank mjgs59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 5, 2012

Dear Michael, Jenny and Ali - Thank you very much for taking the time to review your recent stay at Mercure St Paul's Shefffield . It is always a pleasure to receive such feedback and we look forward to welcoming you back. Best Regards Luisa Esposito

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Reviewed September 29, 2012

Stayed here in August for my hubbies birthday. I called the week prior to going and asked for a nice room and was given a lovely one facing the Peace Gardens. Car parking couldn't be easier just across the road from the hotel at a special 24hr rate.
We made full use the steam rooms and swimming pool while we were there. The cleanliness of the hotel was spot on couldn't fault in anywhere in the hotel. The room was a good size with a bathroom with both bath and shower.
There was plenty of choice at breakfast which is a lovely setting looking into the winter gardens. All in all a great choice for a weekend away. In fact we've booked to go back in November.

  • Stayed: August 2012, traveled as a couple
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Thank Stanley14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luisa E, General Manager at Mercure Sheffield St Paul's Hotel, responded to this reviewResponded October 12, 2012

Thank you for taking the time to reveiw your recent stay with us at Mercure St Paul's Sheffield. I do hope we can welcome you back in the near future. Best Regards Luisa Esposito

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Sheffield St Paul's Hotel

Address: 119 Norfolk Street, Sheffield S1 2JE, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sheffield
#2 Luxury Hotel in Sheffield
#4 Business Hotel in Sheffield
#4 Family Hotel in Sheffield
#6 Romantic Hotel in Sheffield
Price Range: $104 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sheffield St Paul's Hotel 4*
Number of rooms: 163
Official Description (provided by the hotel):
This luxury 4 star hotel offers 163 en suite rooms in the heart of Sheffield. Just minutes from the railway station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and Peak District are all a short drive away. 650 capacity conference centre and banqueting rooms, The Yard restaurant, indoor pool, sauna, steam room, snail shower, ice fountain and technogym. High speed Internet access and 24hr room service. ... more   less 
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Also Known As:
Mercure St Paul`s Sheffield Hotel Sheffield
Accor St Pauls Sheffield
St Pauls Hotel Sheffield
Mercure Sheffield

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