we attended another wedding here, thats the 4th one in the last year, so we knew about the high bar prices, so im not going to complain about that, however what we didnt get this time which we did recieve the other times where a great staff service, reception was ok, but didnt really look like he knew what he was doing and therefore it got quite busy but we understand it might be new staff. we went up to our room and all was good and just like the other 3 times the room has been fantastic, nice and clean and has everything we needed, the service that i am talking about that realy didnt impress anyone was that off the bar staff, and the lack of interest that they showed to us and other customers. Now we are paying an excessive amount a pint and therefore dont expect to be served with a face that shouts that they dont want to be there. Iwould say there was 1 of the staff that knew what they were doing and therefore having to tell everyone else what to do aswell as pick up the slack and that was little danny, Isay little danny because the past 3times we have come its been danny d that has looked after us all, and we got to know him at the hotel and he always provided a high standerd of service and had a smile one his face, which we was expectin to see this time aswell, however we was found that he has left to another hotel. which is a great shame as he generated a great atmosphere,
Im not saying that its because he has left that the service has dropped because we only stayed one night and they might just be having an off day, however compared to when he was behind the bar, well there was no comparison everything was organised and everyone got served, and if a table had collapsed TWICE!!! he would have been out to sort it out.
there waitresses were however very nice and couldnt help enough, feel a bit dissapointed overall, and sorry for the bride and groom whose special day could have been better in my opinion.
- Official Description (provided by the hotel):
- Whitley Hall is an ivy-clad 16th century mansion that provides an elegant and romantic setting for any occasion. Relax in this historic and fashionable hotel and enjoy the tranquil grounds of the surrounding estate. The hotel has recently benefitted from major refurbishment and offers extreme comfort throughout. The recently opened Parker wing offers rooms of the very highest standard, all of which have Juliet balconies and four deluxe bedrooms with lake views. ... more less
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- Also Known As:
- Whitley Hall Sheffield
- Hotel Whitley Hall