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Staindrop Lodge
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Reviews (289)
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All reviewslamb cutletsspa bathfunction roombirthday partycoffee tablebottle of champagnebar mealsmain barcourse mealpieincluded breakfastfantastic valueroom was largenext morninglovely hotelmember of staffcan't fault
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Reviewed June 30, 2011

Had a bargain Groupon offer....b+b +lunch +bottle of champagne for £55 for 2 of us. Had an art workshop to do during the day so didnt arrive until evening--the receptionist was appologetic and said we had missed lunch..and couldnt have it next day.Never Mind!
The room was lovely--large with beautiful furnishings--most comfortable bed and a 2 seater sofa.Art deco in style--spotless clean.
We went down for dinner--and had our free bottle of champagne..lovely it was too!
The meal was brilliant--lots of it and well cooked--hubbys pie was to die for.
Had a lovely bath and a great nights sleep---breakfast was very good---help yourself to cereals , orange juice etc and a full english bought to us after....all served with a smile.Only gripe was the hoovering going on nearby when we were eating.!
The whole place was very clean-bathroom sparkling,cant fault it---will be back there at some point!
Although there was a wedding do on there we heard no noise at night. All the staff were very nice,helpful and friendly.

  • Stayed: June 2011, traveled as a couple
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Thank dianejennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

Bought a special offer through groupon and because of this was treated like I shouldn't be there by some members of staff.
When I first booked I called and the receptionist tried to get me to pay extra by saying "we have a room for that night, but not a particularly nice one" I didn't upgrade and the room was very nice.
The offer was supposed to include lunch but was only given £10 off. It's not possible to buy lunch for 2 here for £10. When I queried this the restaurant manager replied "if you have a problem take it up with
groupon" very snottily as if I should be grateful to have anything at all.
Rooms were noisy but clean but I wouldn't return due to the bad attitude and customer service skills of some staff

  • Stayed: June 2011
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1  Thank annacabanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2011

On arrival was very impressed with the service at reception en how clean and modern the hotel is. Fantastic stay with the groupon special, lunch very nice champayne even better. Room very spacious nicest hotel ever stayed in will be booking again

  • Stayed: June 2011
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Thank JW1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2011

We were welcomed by Sally (reception) and she was very friendly and helpful and showed us to our lovely spacious room. We were surprised by how big and comfortable the room was and had little touches that you would not normally find in a hotel at this price.

The staff should also have a special mention as service was excellent. Rebecca seemed to work nonstop and nothing was too much trouble, from bringing milk to our room to the evening meal service and breakfast the next morning!

The meals however could have been a little better. The evening meal was nice but expected a bigger portion and at breakfast the beans were stone cold. We mentioned this and it was resolved very quickly with an apology and a friendly smile.

Overall I would recommend this hotel based on the quality of the rooms and service. The meals were nice but don’t expect too much.

  • Stayed: May 2011, traveled as a couple
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Thank 36Goodwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2011

Lovely hotel, service,food,room, cleanliness & staff. Stayed 21st May offer with Groupon and was not disappointed, everything was lovely and staff very helpful. Much recommended for the £55 deal for two. Food and drink in Brasserie very good indeed. Room service very quick and served with a smile.

Would recommend highly and will be returning :)

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank fabmazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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