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“Very disrespectful of customers”

Tamper Coffee - Westfield Terrace
Ranked #172 of 1,482 Restaurants in Sheffield
Certificate of Excellence
Price range: $7 - $11
Cuisines: Cafe
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Restaurant details
Dining options: Breakfast
Description: Tamper:coffee is a small independently-owned New Zealand style coffee shop. Our focus is on producing the finest artisan coffee, accompanied by simple and fresh, made-to-order sandwiches and snacks, and a small weekend brunch menu. *Please be aware, we are a small, quality-focused indepedent business with a large customer base, which can result in waits during busy periods *For more information on the shop and our menu, please visit our website
Reviewed February 13, 2014

The coffee and food here is overpriced and nothing special, but what irks me the most is their total lack of respect for paying customers. I was told off like a schoolboy in a humiliating way for using my laptop, as if I should somehow be privileged to be able to sit at a table in their cafe working, despite having already spent my money on their overpriced food and drink.

I'd done nothing but sit quietly working on a table in the corner minding my own business, and they somehow deem that this would put off other customers from coming in... in fact what a total cheek to even ask a paying customer that. Clearly customer service is not high on the list of priorities here.. it is essentially a case of getting people in and out as quickly as possible in order to maximise profits. They just want to take the money and then tell them to piss off.

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5  Thank slates05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jon P, Owner at Tamper Coffee - Westfield Terrace, responded to this reviewResponded February 16, 2014

We don't generally comment on our trip advisor reviews - each to there own opinion. But we do feel we need to respond to this very negative review.

As a small independent coffee shop, we have a policy about our Wi-Fi and the use of it over our very busy lunch periods.

It is unfortunate that on a number of occasions this reviewer has chosen to ignore our policy. There is quite a difference in coming in to our coffee shop to eat/drink and use our Wi-Fi to coming in to eat/drink and singularly take up a table of 4 and effectively turn it into a desk for
3-4 hours - over our busy lunch period. On occasions filling it with technical devices and making it impossible and unwelcoming for other customers to share the table (as people often have to when we are full).

At Tamper we welcome and respect all types of people from all walks of live. Our policy is general respected and understood.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (194)
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94 - 98 of 194 reviews

Reviewed January 8, 2014 via mobile

I called in on a rainy t time prior to a appointment and i had a coffee recommended by one of the staff while i waited for my colleague the coffee was excellent and highly recommended what more can i say

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Thank carl k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

This is exactly what an independent coffee shop should be.
Wide range of beans, very knowledgeable staff, decent cakes and muchies plus a nice vibe/atmosphere.
Dont change a thing!!!!

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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013 via mobile

I love this place, it has such a good vibe, great styling, lovely coffee. The music was so perfect for the mood. I recommend this place to everyone.

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Thank jon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

The coffee is okay, I thought the staff were performing 'relaxed and friendly' and it's often crowded. There are new coffee places in Sheffield where they have a very genuine concern for the product and with more space. I encourage people to explore a few of these other places.

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1  Thank Robin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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