We reserved a double room at the Holiday Inn Express Sheffield City Centre, booking via hotels.com. Upon arrival, we found that our room was a twin, with no option to push the beds together because of furniture fixed to the wall.
I asked to be moved to a double room but was told none were available (clearly not the case as our friends who arrived a few minutes later were given a double room). The hotel staff were adamant that the issue was with booking through an agency and that "room preferences cannot be guaranteed".
Annoying as this is (BTW, I consider a "sea view" to be a room preference but things like "non-smoking" or "double bed" to be features of the product being sold), the Duty Manager did eventually arrange for us to stay at the neighbouring Holiday Inn Royal Victoria, but only after I'd repeatedly asked for the Holiday Inn Customer Service number (like many UK properties, this is a franchise, operating under licence).
Incidentally, Holiday Inn's online team were ready to step in and help when I was getting no-where and tweeted my frustration, although I didn't need to involve them after we moved hotels...
- Official Description (provided by the hotel):
- The Holiday Inn Express Sheffield City Centre is conveniently situated within a few minutes walk to Sheffield City Centre and overlooks the River Don. Hotel within a 5 minutes walk to Ponds forge, Sheffield City Centre, Sheffield train station and the Supertram network. An ideal stop for both business and leisure. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Sheffield City Centre Hotel Sheffield