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Best Western Plus Aston Hall Hotel
Ranked #9 of 53 Hotels in Sheffield
Certificate of Excellence
Reviewed April 17, 2014

Stayed here recently and was very impressed. Lovely spacious room and friendly staff. Great location, loads of parking and smashing breakfast to boot. Perfect really for anyone, business or pleasure. Can't fault it.

  • Stayed: April 2014, traveled on business
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Thank RovingCamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 24, 2014

Thank you for your review! I am pleased you had a good time at Aston Hall and hope you can return again soon!

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384 - 390 of 659 reviews

Reviewed April 7, 2014

We have stayed at Aston Hall on many occasions now, mainly because the staff are so efficient and helpful. They always have time to chat to you and nothing seems to be too much trouble. The rooms are lovely and very clean. We decided to order room service at night as we were a bit too tired to get ready to go into the restaurant. We placed our order for a stater of Olives and bread and 2 main courses of steak and veg. When it arrived it was piping hot and the food was amazing!! We really couldn't believe that this was room service! The food was exceptional. We even rang down to the receptionist Mila and asked her to pass on our comments to the chef, we even asked the Chefs names as we really feel they need the credit, the Head chef is Dean and also Ricky, so thank you guys for our gorgeous food!

The next morning we ordered breakfast in bed which was delivered by The duty Manager Scott and the Banqueting Manager Kelly, they were lovely and chatty, again the food was piping hot and we had everything that we ordered. We loved the food so much that we decided to stay and have our Sunday lunch in the restaurant. Again the food was exceptional and the staff couldn't do enough for you, Kylie really looked after us during Sunday lunch and she was lovely and chatty with us and everyone else in the restaurant.

We will definitely be staying here again and I would just like to thank the staff that looked after us on Saturday night, its because of them that we will be happy to return again. Credit to the following staff:

Scott, Duty Manager - Great hair! Fabulous personality, noting too much trouble, looked after us and was extremely helpful and friendly.
Kelly - Banqueting Manager - Lovely lady, very helpful and chatty!
Mila - Receptionist - Great English! Puts us to shame! Very helpful and friendly.
Kylie - Breakfast Supervisor - Love her red hair! Super friendly and very efficient!!
Chefs - Dean and Ricky - for making our room service food so yummy!!

  • Stayed: April 2014, traveled as a couple
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Thank KarenDowns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 8, 2014

Thank you so much for a wonderful review!!!!!! I will make sure all the staff are aware of your comments. It is good to see people remembering to recognise back of house staff. We hope you can visit us again soon, and all the best!!!!!!

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Reviewed April 6, 2014

Had a fabulous meal here last night, very busy in the hotel as there was a wedding party on, but we were taken straight into the restaurant which wasn't at all busy, food was amazing, well priced, good wine selection too. The staff were very friendly and couldn't do enough for us.
Would definitely go again.
Many thanks

  • Stayed: April 2014, traveled as a couple
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Thank AEOG72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 7, 2014

Thank you for your time to leave us a review and happy you had a great meal experience!

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Reviewed March 31, 2014

The hotel is immaculately decorated with clean spacious rooms. The staff are friendly and efficient. The food in the very small restaurant is excellent. However, be prepared for a long wait for your meal. Even with only 2 other tables occupied it took 2 hours for our table to be at the dessert stage. The bar is small and quiet. The bar staff seem to work other areas so when quiet it can be difficult to get a drink. There are no TV's in the bar so if you like an atmosphere you are out of luck, although if you like relaxing, this is the place for you. The rooms are a good size and are kept very clean. My only complaint of the room is that the TV remotes are usually damaged or faulty and TV reception is poor (I have stayed several times). Some rooms have wet rooms and some have bath with shower. There are also some higher class rooms above the reception area that have individual features such as round beds or roll top baths in the bedroom. The hotel has an unusual layout with guests having to go upstairs, through a long landing and then back down stairs to the newer wing. This is no big deal. There is a small gym in an annexe building which can be very cold. There is also a pub near by if you fancy a change of scenery. The gardens are pleasant and I expect it would be a great wedding venue. Overall this is a very good hotel for an occasional stay. The staff are a credit to the hotel, especially Kylie and Angela. I would recommend this hotel for a short break or a romantic weekend away. If you are a regular business traveller like myself , you may prefer a busier hotel but you would struggle to find a better one.

Room Tip: Try to get one of the individual rooms above reception. Some are very nice. Ask for a room away from...
  • Stayed: March 2014, traveled on business
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Thank MikeCCFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 1, 2014

All of our food is freshly prepared and we do not use a microwave or any boil in a bag, hence the longer wait than most places. However, if you are ever short of time, let us know in advance what you would like and we will ensure it is ready promptly in time.
We are in an area where we can get two different TV signals and they usually interfere with each other. The TV sets are frequently retuned to try and minimise any disruption. Our gym is unmanned but also fully heated/air-conditioned as required. The type of heating/air-conditioning only takes about 5 minutes to heat up/cool down the room, as it is not a big gym. Please see a member of staff if you require any assistance with that in your next visit.
Most of our staff have been with us for a number of years and are very loyal and caring. Angela has recently left on maternity for a year or so. Both Angela and Kylie are pleased to hear the compliments and I am glad you would happily recommend Aston Hall. We look forward to welcoming you again on your next stay!

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Reviewed March 31, 2014

My sons took me to Sunday lunch for Mother's Day. We hadn't been since it had been taken over by Best Western. It was well cooked and plenty to eat. I couldn't finish it all. The staff were very pleasant and attentive without being in your face. Nothing was too much trouble. The function room was very full but this did not affect the quality.. We'll done Aston Hall we will definitely be back.

Stayed: March 2014
Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 1, 2014

Thank you for the review and so glad you enjoyed your lunch!!!! We have been under new ownership for about two years now and have joined the Best Western brand about a year ago, but are still independently owned and operated. Since the new ownership started, we have been implementing a number of improvements in all areas, to ensure the smooth operations of the hotel as a business and a pleasant experience to our guests. We hope to see you again in future!!!

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Reviewed March 27, 2014 via mobile

This historic building has been tastefully updated and is a comfortable, immaculate hotel with excellent staff.
The bar area is quiet and relaxing, with no TV's and thankfully no sky sports.
Housekeeping do an excellent job and its a pleasure to return to your room each day.
The grounds are pretty and peaceful.

Stayed: March 2014, traveled on business
Thank travelman98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 1, 2014

Thank you for the review and we hope to see you around soon!

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Reviewed March 27, 2014

Oh Where to start? Room 221 Harley if you have worked in the Aero industry then this is the room for you all you hear from 17.30 to 23.00 is the roar of the Local Exhaust Ventilation coming from the kitchen It restarts at 6am When you dare to complain all you are told is " if you had mentioned it sooner then we would have turned it off" If so why run it, just to waste energy? Breakfast was a disaster all the tables we dirty and full of crockery and the quickest they can clear them is 10 minutes? I do not want a new table manufacturing JUST ONE CLEARED! Again I was advised no refund as "it is my fault that I work and am busy and do not have time to wait and that I should have waited in the smelly bar area. (smells of toilets). Time to get the manager who just stood there and agreed with me like a nodding dog. eventually a 10% discount and breakfast removed from my bill. The original receptionist insisted on checking every one out and refused her managers request to put through my refund. Revolution is in the air, and that much insubordination deserves a flogging or court marshal. No chance of me ever staying at the place again , good luck if you get room 221 or Harley as they prefer to call it.

Room Tip: Go to the Ibis down the road Cheaper and Quieter with good service.
  • Stayed: March 2014, traveled on business
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5  Thank robert2620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel S, General Manager at Best Western Plus Aston Hall Hotel, responded to this reviewResponded April 29, 2014

Unfortunately the room allocated to you is directly above the kitchen and admittedly you can hear the extraction fans which give a light humming noise during service. We would have been more than happy to move you to an alternative room if this noise was concerning you or stopping you from sleeping. We all have different tolerance levels to noise, and whilst that room may be a favourite for some guests, it may not suit others.

When you arrived for breakfast in the restaurant all of the tables were either already taken or were in the process of being cleared. Most guests are happy to wait for a few minutes whilst the staff set the tables for the next guests but as you explained you were in a rush. As an alternative the staff did offer you breakfast in the bar area and also a take-away breakfast as an option to which you refused and you were extremely rude and aggressive to the duty manager who happens to several months pregnant by shouting at her. You were also rude to my reception staff and I don’t find your behaviour acceptable.

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Additional Information about Best Western Plus Aston Hall Hotel

Address: Worksop Road | Aston, Sheffield S26 2EE, England
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Sheffield
#2 Family Hotel in Sheffield
#10 Romantic Hotel in Sheffield
Price Range: $80 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Aston Hall Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Built in 1772 and steeped in history, BEST WESTERN PLUS Aston Hall Hotel has been lovingly restored and updated with a cool, contemporary design which is high in style but has kept all the original features very much intact to become the luxury hotel in Sheffield. Surrounded by 55 acres of gardens and meadowland, the setting is stunning and makes a luxury, urban retreat.There are 52 super stylish bedrooms and suites, the ever popular Bamford Restaurant and the delectable Volante Bar and Lounge. Aston Hall is located outside Sheffield, only minutes from junction 31 of the M1 and right on the doorstep of the beautiful Peak District. BEST WESTERN PLUS Aston Hall facilities include a luxury house in the grounds containing six suites, which is available for exclusive use. There is also a ”State of the Art Gym” and various outdoor corporate activities can be pre booked for conferences. The hotel has several light airy meeting rooms and a banqueting suite, ideal for corporate customers looking for conference facilities in Sheffield and the beautiful interiors and picturesque grounds make it the perfect wedding venue for Sheffield, Rotherham and South Yorkshire. There is ample complimentary parking within the Aston Hall Hotel grounds. ... more   less 
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Also Known As:
Aston Sheffield
Sheffield Aston

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