My boyfriend introduced me to this place cuz we wanted to try different turkish restaurants in Sheffield. I wouldn't say the food is bad. It's actually good and the atmosphere is okay. The problem is that they have the WORST service in the world. I've probabaly been there 5-6 times so far and they always give me wrong food or often time some ingredients are missing.
If you order chicken, they'll bring you lamb or you wont even find a single piece of chicken in the alledged chicken dish. It happnes all the time and I seriously don't know why I returned to the place after the first incident. What's worse is how the servers deal with such problems. When you point it out gently, they're not even apologetic. I'm just speechless how they come with wrong dish and ask me to take it cuz it's gonna be free. ARE THEY KIDDNG? Today they brought me a lamb dish when I clearly ordered a chicken dish(I made it super clear cuz I don't trust them anymore). I was annoyed but took it anyway but I couldn't eat it cuz there were lots of other ingredients missing. I told them to take it away and they didn't even apologize properly. When we asked the bill, they tried to charge us for the dish that I didn't even order or eat and after we tolerated all this terrible service they had the gut to charge us for the dish my boyfriend ordered. This place and their service just ruin my feeling all the time and there is no way I'm going back to the place. If you value service as much as the quality of food, do not go to this place. It's just waste of money and time and no customer deserves such terrible service.
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