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“A very good hotel”

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DoubleTree by Hilton Hotel Sheffield Park
Ranked #15 of 53 Hotels in Sheffield
Certificate of Excellence
Reviewed September 20, 2011

Last week my husband and I stayed for two nights at the Doubletree, Sheffield. It is a very nice hotel and we had a great room at the back of the hotel. The bed was quite the biggest I have ever slept in. Room and bathroom both very well equiped and spotlessly clean. Loved the extra's supplied like hot cookies, free wfi, free newspaper and good toiletries. All staff were very helpful and friendly. I had a problem with my laptop connection and the assistant manager visited the room to sort it out within minutes of me reporting it. On the first night we ate in the dining room, the food was extremely well presented and very well cooked, however the only negative I have is that a three course meal took over two hours to have. The service was very very slow. We sat with our empty starter plates infront of us for 25 minutes. I do not blame the waiters as they were working flat out, and constantly apologised for the delay. However there were only three waiters and the dining room was full, not only this they had to keep disappearing to take roomservice meals. Often there were no waiters visable for several minutes. This certainly spoilt an otherwise pefect stay and we decided not to eat in the restaurant the following evening but went to a local pub instead. I think the management should look at staffing numbers as we were not the only guests who chose not to repeat the experience.

  • Stayed: September 2011, traveled as a couple
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1  Thank bassettEastAnglia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Whittaker, General Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this reviewResponded September 27, 2011

Dear bassettEastAnglia,

Thank you for taking the time to write a review. We are all very pleased that you enjoyed your stay; however please accept my apologies for the delay in service whilst dining in the restaurant. Further to your comments are currently reviewing our staffing levels during peak times. We hope to welcome you back to the DoubleTree by Hilton during your next visit to the area.

Regards

Steven.

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1,401 - 1,407 of 1,618 reviews

Reviewed August 31, 2011

Excellent hospitality, with a particularly fine restaurant, including a superb "turbot, king prawns, and mussels"...worth a detour for the welcome, and the restaurant.

  • Stayed: August 2011, traveled as a couple
    • Value
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Thank hollambyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Whittaker, General Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this reviewResponded September 4, 2011

Dear hollambyin,

Thank you for taking the time to post a review following your recent stay. I am delighted to hear you had a superb stay. Positive comments such as yours provide a great source of motivation to the team. We look forward to welcoming you back to DoubleTree by Hilton Sheffield Park.

Regards

Steven

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Reviewed August 29, 2011

The hotel recently changed to a Doubletree. We were greeted warmly, given our cookies, got free parking, and had a lovely clean room with two beds. The entire hotel has a light and warm ambience. It was a good location and we chose it because we needed the extra space found in an American style hotel. I looked long and hard at hotels and lodgings inside the Peak District near Chatsworth but could not find similar for the price and value. The hotel is on the southern perimeter of Sheffield and an easy drive to local sights. This was such a welcomed surprise after a long drive. We were very happy with this hotel and would recommend it highly.

  • Stayed: August 2011
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1  Thank Tampann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2011

The car parking was ample and within a short distance to the reception. The reception was very good we did not have to wait long; we were given warm cookies as part of the executive offer on late rooms deal. The hotel is very modern and has a grandiose feel on entry. We were asked what papers we would like. However, we did not get them on either morning of our stay; the explanation on both mornings was a breakdown between day staff and evening staff. The room was fabulous the bed very comfortable, inclusive with a small selection of chocolates and fruit as per the advertisement. The hotel also boasts super fast broadband, this may be true of the business sweet but no broadband either wireless or lan in the two rooms were tried to establish connection in. It must be said that the staff worked hard in moving us nearer the router but to no avail. This was a bore as we needed to have internet for business reasons.
We did not dine in the hotel as seemed overpriced with Lamb shank at 19 pounds however, the restaurant was full. Breakfast really let this super hotel down; the staffs were very good and plenty on hand. There was a very limited choice of fresh fruit, no fried eggs unless ordered and the quality was poor, for example the hash brown very soggy not crispy, toaster either underdone or over done the bread. The bacon appeared to be old or not freshly cooked as with the sausage. The restaurant itself was laid out well spacious and clean. The swimming pool is very small and more than 8 people it felt overcrowded. More loungers needed for people to relax in there was only 3.

  • Stayed: August 2011, traveled as a couple
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Thank GaryNSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2011

We stayed at the hotel for the weekend with our daughter. We were there for a wedding. The hotel had been rebranded "Doubletree - Hilton" two weeks ago.

Positives:
Great interconnecting rooms
Child friendly pool
Complimentary newspaper and small bottle of mineral water

Negatives:
Dreadful food - over seasoned breakfast buffet
Room service menu is limited and the quality of the ingredients used is poor
The service in the restaurant on Saturday evening was slow - 50 minute wait for food - and when the meal arrived, it was disappointing

Their Tripadvisor excellent rating certificate is proudly on display in the reception but sadly our experience would suggest that standards have slipped and there is much work to be done by the new hotel group.

  • Stayed: August 2011, traveled with family
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3  Thank JWLondon560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Whittaker, General Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this reviewResponded September 3, 2011

Dear JWLondon560,

It is very disappointing to read your comments especially the scores for value, cleanliness considering as you describe our interconnecting bedrooms as a positive. As I am sure you can see from the other reviews your experience appears to be a one off and I would gladly appreciate the opportunity to discuss your stay further.

Regards

Steven

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Reviewed August 24, 2011

The staff at Sheffield Park make the difference between this hotel and many others available in the area. I have stayed here twice recently and have not been disappointed. Check in (and out) was friendly, smooth and efficient. Service in the restaurant at dinner was amongst the best I have ever experienced - friendly without being over familiar.
Standard rooms are not the largest but are perfectly adequate and very clean. The hotel is fairly well set back from the busy road so noise is not too much of a problem. The only downside is that the parking space size was not generous but that could well be down to my own expertise (or lack of it).

Room Tip: Ask for a room not overlooking the car park for the best view.
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  • Stayed: August 2011, traveled on business
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Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Whittaker, General Manager at DoubleTree by Hilton Hotel Sheffield Park, responded to this reviewResponded September 1, 2011

Dear Canfordkid,

Thank you for you comments, I will ensure they are passed on to the team. It is always very motivational for them to receive.

Regards

Steven

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Reviewed August 20, 2011

We stayed here for 1 night before a wedding the next day. Overall the stay was enjoyable and the hotel offered great value. Rooms were nice and facilities were good. In particular gym had a lot of very new equipment and pool, whilst a bit small (typical for a hotel though) was good also. Front desk staff helpful and efficient. Outside of the city centre though, so I'd assume you'd be staying here not wanting this by walking distance. Overall a real step above a value hotel but not much more expensive and facilities justify paying a bit more and staying a bit further out.

  • Stayed: August 2011, traveled with friends
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Thank m_james_s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Sheffield Park

Address: Chesterfield Road South, Sheffield S8 8BW, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Sheffield
#14 Business Hotel in Sheffield
#15 Family Hotel in Sheffield
#15 Romantic Hotel in Sheffield
Price Range: $71 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Sheffield Park 4*
Number of rooms: 95
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel Sheffield Park is a contemporary hotel with top-quality 4-star facilities. Situated on the outskirts of Sheffield, yet with superb travel links, this DoubleTree by Hilton hotel is the perfect base for South Yorkshire, The Peak District and North Derbyshire. This is one of the few hotels in Sheffield able to offer complimentary car parking, fully air-conditioned bedrooms, 11 meeting rooms, an award-winning restaurant and revive Health Club making it the best place for your next stay in Sheffield. The Hotel holds a Four Star AA rating and an AA Rosette. ... more   less 
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Also Known As:
House Moat Sheffield

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