I arrived at the hotel to be told that a charge of £11 for breakfast would be added to my room along with the car park charge, when I got to the room it was freezing because it was impossible to shut and lock the window, every-time I did the window flew open, I was late for dinner so didn't mention it. When I got back I noticed some water in the fridge with the free jiggers of milk, I drank two bottles and took another with me in the morning.
I was tired as the howling wind had kept me awake all night so told the hotel I didn't want breakfast, after much faffing around I was refunded the breakfast money.
That day I was billed £7.50 with no warning for the water from the room! When I wrote back and explained that I had assumed the water was free as it was in the fridge with the milk jiggers (and every other hotel offers the water for free) I was sent a very curt email with photos of the fridge from the room showing a small sticker with "Water £2.50 per bottle" on it. I explained that this was a ridiculous policy and a childish response to my genuine complaint but I have not received the courtesy of a reply - I'd avoid this place if I were you as the seem intent on ripping you off!More
- Free Wifi
- Breakfast included