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“Not As Good as Expected”

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Novotel Sheffield Centre
Ranked #17 of 53 Hotels in Sheffield
Certificate of Excellence
GreenLeadersBronze level
Tbilisi, Georgia
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not As Good as Expected”
Reviewed July 1, 2013

We were in the hotel for a couple of days during our trip to Sheffield. We expected to get better services and quality. Location very good, breakfast quite rich, door lock didn't work in several rooms and in fact there was no WiFi internet connection in the rooms. When you're in business trip this is quite important option.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colour-Tour-Georgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, July 2, 2013
Thank you for taking the time to write a review about your recent visit to Novotel Sheffield Centre. I am delighted that you enjoyed your stay and we have noted your comments regarding our door locks and Wi-Fi,which we have since addressed and we now have free Wi-Fi throughout the hotel.
Kind regards,
Sharon Thandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Harrogate, United Kingdom
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 23, 2013

I booked Novotel due to it's location. The location is the only thing going for it, this place is a shambles.
When you turn up the decor is a nasty tacky mix of plastic a coloured lights, it's like the 80's preparing for the 21st century!
I was hot, tired and hungry when I arrived a check out desperate to get a shower and meet up with friends in a local pub. 15 minutes i was waiting to check in, finally I got my key card and was dispatched up to my room. There appeared to be no stairs,so it would seem you had to get the lift up and down one floor. Anyway got to my room down a dingy grey corridor and heard a very loud TV coming from my room, cautiously i inserted the card and entered the room. Imaging my shock when i discovered somebody already had that room! Luckily after the awkward shock and apologies we laghed it off and i retuned to the lobby to point out the oversite in Running a Hotel for Dummies chapter 2 - DO NOT DOUBLE BOOK ROOMS!

Breakfast was awful, barely managed to get a coffee (turns out it was just dark water. Beer was warm and over priced. The entire place just sucked.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ESTN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, June 25, 2013
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 01142 781 781 discuss this further. Kind regards,
Sharon Thandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
78 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed June 22, 2013

I stayed at the Novotel Sheffield for a night while away on business. The hotel is in an excellent location, a five minute walk (if that) from the train station through the Sheffield Hallam Campus - it is next to the Millennium Galleries and Winter Garden (which are both excellent). The hotel itself is nice, clean and modern with a nice pool and the restaurant is also quite good. Unfortunately, the WiFi is chargeable which is simply not acceptable in a business hotel - if you are planning to stay in Sheffield I would recommend, but not on business unless the WiFi is made to be freely available.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PJice9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, June 25, 2013
Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel Sheffield. I am pleased to confirm that as of the 1st July we will have complimentary WIFI throughout the hotel.
I look forward to welcoming you back again soon. Kind regards,
Sharon Thandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 20, 2013

Great location, pleasant rooms, modern and tasteful. A little disappointing that on such hot evening you are charging £2.50 for a bottle of water out of the fridge !!! Breakfast was a little past its best and really needed more attention to ensure it was appealing to customers. Fine for an overnight stay on business.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneFountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, June 25, 2013
Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel Sheffield. I have shared your feedback with regards to the breakfast with my Food & Beverage Manager.
I look forward to welcoming you back again soon. Kind regards,
Sharon Thandi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tynedale
1 review
Reviewed June 19, 2013

We wore in Sheffield for a weekend to attend a christening, and chose the Novotel because it was so close to the train station. The room was very comfortable for a family. Breakfast was great and very child-friendly.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank oskeladden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, June 25, 2013
Thank you very much for your review, I am delighted that you enjoyed your visit to the [Hotel Name]. I look forward to welcoming you back again soon.
Kind regards,
Sharon Thandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013

I stayed with colleague for 2 weeks. The room was comfortable, service are adequate, breakfast is nice but lack of selection. The location is great, walking distance to train station, tram station, high street, restaurants...and of course very convenience to Sheffield Hallam University.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarynMin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, June 19, 2013
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.
Kind regards,
Sharon Thandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
Reviewed June 12, 2013

Spent the weekend in Sheffield and decided to say there. From the reviews and the hotel website, what I had expected it to be was refelcted in what I saw. The staff were very nice and the location could not be beat.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Dorothy125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, General Manager at Novotel Sheffield Centre, responded to this review, June 13, 2013
Many thanks for your kind review. I am glad my team made your stay enjoyable.

Sharon Thandi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Sheffield Centre

Property: Novotel Sheffield Centre
Address: 50 Arundel Gate, Sheffield S1 2PR, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Sheffield
#7 Luxury Hotel in Sheffield
#12 Family Hotel in Sheffield
#13 Business Hotel in Sheffield
#16 Romantic Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Sheffield Centre 4*
Number of rooms: 144
Official Description (provided by the hotel):
An AA 4 star New Generation Novotel in the city centre, a few minutes walk from the train station, Crucible and Lyceum Theatres and Hallam University. Don Valley Stadium, Sheffield Arena, Meadowhall Shopping Centre, Chatsworth House and the Peak Districtare a short drive away. Offers 144 newly refurbished superior en suite rooms, Elements restaurant, bar, heated indoor pool and 7 meeting rooms. Non smoking throughout. Guests have free use our pool, steam room & gym. Limited onsite pay parking available. ... more   less 
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Also Known As:
Novotel Sheffield Centre Hotel Sheffield
Accor Sheffield Centre
Sheffield Novotel

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