I stayed here whilst I was attending a conference. Very good location, right in the heart of the city centre. Staff quite friendly and helpful. The rooms were big and spacious, but was a little dusty, the cushions had some stains on it as well. There was a half eaten mars bar in my fridge when I arrived also. Breakfast was good. You had to pay for the wifi so I didn't bother. Im not sure whether I would stay here again, possible but I would look for other hotels in the area as well.
Many thanks for your kind review. I would appreciate it if you would contact me at the hotel to discuss your stay.
I have tried to speak to the manager about the problems incountered, I have sent an email, called the hotel to make sure she had recieved the email and left a message but it seems the hotel couldn't care less about my horrible experience so I thought I'd share my story.
I stayed at this hotel on New Years Eve for one night. Arrival and check in went smoothly and at first glance I was happy with the room that we had paid for, however after
this things turned from bad to worse.
Firstly the heating in the room wasn't working so it was very cold and as a replacement was given a small electrical heater. Secondly when I asked to use the pool was told that I was unable to as I wasn't an eligible guest. I then had to argue that this wasn't the case.
Thirdly whilst making a hot drink all the electricity went off and a member of staff informed us that it was the wiring in our room and so we couldn't make a hot drink at all. We were told to phone reception and any hot drink would be sent up for us, which is was, but then on
check out was told that we had to pay for it as it was room service!!
Needless to say I did not pay!
The plumbing in the toilet must not have been very efficient as it constantly smelt and finally, just to top everything off the bed appeared to be broken as when you sat on it, it made a large bang. I considered discussing these problems with the staff at check out but
was so annoyed and frustrated so thought better of it! All in all a most unforgettable night but for all the wrong reasons, I can truly say that it was the worse hotel stay ever.
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 01142 781 781to discuss this further. Kind regards,
Me and my 2 friends stayed at Noveotel Sheffield New Years Eve. When we arrived, I went into the car park only to find no spaces left. The website does not say anything about limited spaces, and one car was parked over two spaces. The hotel should take responsibility in asking the owner to move, to let other residents park their cars, especially on such a busy day. I had to therefore park in the Casino car park round the corner which cost me £14 instead of £10 what we would have paid in the Novotel car park. I later found out we could have got a voucher from reception for £10 parking at the Casino car park, we were not offered this.
We were pleased with the room, very clean, and modern, apart from when we were unpacking our cases, the electric went off, we called reception to ask for help and the man didn't understand us and told us to call him back. We were just left in darkness with no explanation. After the electric going off again we went down to reception as we had to reply on the phone.
We had hoped that as we are not local, someone from the hotel would be able to tell us the best places to eat and drink at etc. Instead we had a man on reception that couldn't understand what we were saying to him, so had to ask random locals, who weren't much help.
After our night out in town, when returning to the hotel, we were told by a member of staff that the lifts were out of order and had to walk the 4 flights of stairs to our room. When reaching the top, someone then came out of the lifts. So it was obvious the lifts were clearly working and the member of staff had lied to us.
The morning we were due to check out we had a rude awakening by the maid at 10am, as we were checking out that day we didn't expect to be disturbed.
Breakfast was very nice, although we did have to witness a member of staff being disciplined by another, which wasn't very pleasant. When we returned to our room to get our things to check out, our key had been deactivated and we couldn't get back in. We had to then go back down to reception to get it reactivated to get back in our room to get our things.
You just wouldn't expect to have so many things wrong in a 4 Star, well known hotel chain, we booked to stay there because of the good reputation of the hotel chain. Definatly wouldnt be staying in the Sheffield Novotel again.
am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 01142 781 781 to discuss this further.