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“Did not leave up to a 4*” 2 of 5 bubbles
Review of Copthorne Hotel Sheffield

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Copthorne Hotel Sheffield
Ranked #7 of 54 Hotels in Sheffield
Certificate of Excellence
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Did not leave up to a 4*”
2 of 5 bubbles Reviewed February 26, 2013

The room was cold although well decorated and clean. They forgot our breakfast! At check in they said we should pay on check out, however few hours later they left us a letter in the room saying we need to pay immediately. I would not recommend!

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Marsha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor V, General Manager at Copthorne Hotel Sheffield, responded to this review, March 27, 2013
Thank you very much for your review of our hotel after your recent stay. We sincerely appreciate all feedback as it assists us in maintaining our standards of superior service and hospitality.

Please accept our apology for the unfortunate lapse in standards with regard to your method of settlement and the non-delivery of your breakfast. I would like to assure you that the necessary corrective action has been taken and have no doubt that should you choose to visit us in the future, you will enjoy a superb stay according to our usual standards of hospitality and efficiency.

We do hope to welcome you back to the hotel in the future which will allow us to demonstrate our superior levels of service; thus reaffirming your faith in our business.

Kind Regards,
Trevor Vels
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,186 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
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suffolk
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

we stayed at this hotel in june last year for 3 days wish it had of been more really enjoyed everything about it
the room was very clean the breakfast was very tasty.. the staff were very helpful.would stay again in a flash

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank calvinsuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

Stayed at this hotel for a business trip. From check in to check out the staff are friendly, helpful and nothing is too much trouble for them. As a sole traveller the staff go out of their way to make you feel welcome and comfortable. The rooms are nicely equipped with iron, ironing board, shampoo, conditioner, body lotion and other small toiletries you might need. Tea and coffee (and hot chocolate!) facilities provided with tasty biscuits replenished each day. Televison is plasma and wall mounted and has a good selection of channels. Lighting is a little dim, however, didn't find this a problem when reading as bedside light more than adequate and lighting in bathroom (for putting on make up) is bright enough. Bed is large and very comfortable with extra pillows and blanket provided if required.Rooms are sound proofed so nice and quiet which ensures you get a good night's sleep. Room service is quick and food arrives piping hot (which doesn't always happen in other hotels). You can eat in the bar which serves excellent food with a large selection of choices at a reasonable price. The restaurant also serves lovely food but it is slightly pricier. Breakfast is lovely with a large selection of different foods. Highly recommend this hotel. Great staff, great quality and very good value for money.

Room Tip: Ask for a room on the higher floors for great views!
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank heatherc027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orpington, England
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed February 10, 2013

I stayed here a few years ago and vowed I would come back again and I'm glad to say that it is still a good quality hotel with very efficient and friendly staff. The rooms are well decorated and very clean. The lighting is a bit dim but you can live with it! Comfortable clean bed and well appointed clean bathroom - perfect. The drinks in the bar were a little pricey however the service was excellent.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jrasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garforth, United Kingdom
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed February 10, 2013 via mobile

We stayed here for one night in order to attend an event in the city. Registration was quick and efficient and the room was excellent. The bed was comfortable and the room was well equipped, there was a large tv with lots of channels and tea/coffee making facilities. The bathroom was modern and had a basin, toilet and bath/shower, with a selection of toiletries. The only negative was the lighting in the room, not great if you wanted to read the morning paper which was efficiently delivered early in the morning.
The breakfast included in our deal was copious and hot. There was a selection of fruit/cereal, followed by a large choice of full English etc and as much toast/croissants/cake as you wanted, all accompanied by tea/coffee which was refilled on request.
If we are back in Shefield overnight again, we'll definitely consider staying here again.

Stayed February 2013, traveled as a couple
Helpful?
Thank angwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

I stayed here for a week recently on business and all in all its a great hotel.

Location is ok, its a brisk walk or few minutes cab ride anywhere for a decent meal or into the city.

Check in was efficient however only one person on the desk and a queue of 4 waiting meant that others had a 5 minute wait.

Rooms are great! Spacious and well furnished and decorated. Only downsides are that the couch is hairy and if you place your suit on it it will pick up lots of fibers and its very dimly lit which creates a nice atmosphere but trying to see the different between a grey suit trousers and a blue caused me an embarrassment as I went to a business meeting with grey trousers and a blue suit jacket.

Service - This was hit and miss, room service is great if you have do not disturb as they leave a nice bag of replacement towels and tea/coffee. However when they service the room they clean around any items you may have lying around like shoes or even empty bottles of water.

Most the bar staff are great, our group did have some problems one night as a meal order and drinks took ages and the customer service left a lot to be desired. This meant that we headed out for the rest of our stay.

Value for money! I will go back!

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kriss_sCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 7, 2013

The Copthorne in Sheffield is what the Newcastle one should aspire to.
I recently stayed the Copthorne in Newcastle....That review speaks for itself.

The Sheffield Copthorne is warm, welcoming, and has really friendly staff...nothing is to much trouble for them.
Do not be put off that it forms the corner of a football stadium...I have stayed here on match nights and you would know no different...The sound proofing from the outside world is just what you need after a long day

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel Sheffield

Property: Copthorne Hotel Sheffield
Address: Bramall Lane Cherry Street, Sheffield S2 4SU, England
Phone Number:
Location: United Kingdom > England > Yorkshire > South Yorkshire > Sheffield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Business Hotel in Sheffield
#4 Luxury Hotel in Sheffield
#5 Romantic Hotel in Sheffield
#9 Family Hotel in Sheffield
Price Range (Based on Average Rates): $
Hotel Class:4 star — Copthorne Hotel Sheffield 4*
Number of rooms: 158
Official Description (provided by the hotel):
This stylish and modern hotel is situated adjacent to Sheffield United Football Club stadium, close to Sheffield city centre and to some of the area’s top sights and attractions. The hotel has 158 guest rooms, consisting of Standard and Club rooms, and the superb Penthouse Suite.The Copthorne Hotel Sheffield brings modern facilities and welcoming services to the heart of the city and the restaurant at this popular hotel has been awarded an AA Rosette, in recognition of the high quality cuisine that it serves. 18Fifty5 Restaurant specialises in using fresh, local ingredients to produce contemprory dishes with a local flavour.Ideal for leisure and business guests, the hotel offers conference and banqueting facilities for up to 400 guests and also offers complimentary on-site parking. ... more   less 
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Also Known As:
Copthorne Sheffield Hotel Sheffield

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