I have been to Gaylord on many occasions, the customer service has always been excellent. At the end of the meal they give the ladies a shot of what tastes like baileys and the men get a shot of whiskey. With the bill you get given chocolates & just before you leave the ladies are handed a rose. If you are using a taste card the experience is completely different! My partner & I had popped in on the way home from work & as I requested the bill I handed over my taste card - I was informed that this could not be used as I hadn't booked! Now I understand this is my fault but in larger chains I have never had to book before & the card has always been accepted! After a lengthy discussion I was informed they would do it on this occasion. When I received the bill they had charged me £10.70 for a pint of beer & a bottle of water & then added a service charge which they had never done before! Did I complain - no as my partner just wanted to leave but I was disgusted as they obviously felt they needed to make the money back! We never received the chocolates nor did I get given a rose when others had! I pay for my taste card annually & what I am interested in is how it can be so different to when you dine without it. Due to this poor experience I'm not sure I would go back there.
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