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“Nice but have had nicer...”
Review of Malmaison Reading

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Malmaison Reading
Ranked #5 of 31 Hotels in Reading
Certificate of Excellence
Telford, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice but have had nicer...”
Reviewed June 5, 2013

Despite reading several comments about the parking situation nothing could have prepared me for the utter frustration that was the Reading one way system and lack of directions. Stressful and frustrating to say the least! Eventually we found the NCP car park and got there...
The hotel is beautiful but I have to agree with most people's comments- it was just too dark. We couldn't find where to turn on the lamps in the room- I felt like a mole when I emerged into sunlight! I also found the rooms looks a bit shabby, like they needed a good clean. We had upgraded to a suite and loved the facilities of the room (bath was great!) but didn't take full advantage of everything. We didn't get robes in our room and requested some- they were sent up- crumpled and without belts. So after dinner I asked about belts and were given some- that were white- with black robes? Strange. Clearly we were given the wrong robes? It was a bit hodge podgey and not quite the luxurious treatment we were hoping for- especially considering the price we paid.
Food was nice- drinks were also good but the prices were extortionate. I recognise it is a boutique hotel but we paid nearly £90 for 6 cocktails.
Room was quiet (Monday night though)
Bed was comfortable although the feather pillows could have used a refill.
I nice experience but I wouldn't rush back. I have had better service/food and a nicer room elsewhere.
Staff helpful.
It's a shame really as my partner and I were so looking forward to it as he is in the forces and it was our first time together in 5 months.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kassileigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Hemel Hempstead, United Kingdom
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 5, 2013

We were very impressed with the Malmaison at Reading. We stayed on a Saturday night in April for our wedding anniversary. The hotel décor (as mentioned in previous posts) is a little ‘dark’ but we felt added to the atmosphere particularly in the bar area in the evening. It is a modern hotel with little quirks (love seats in the bar area) and the room we stayed in was perfect. We had upgraded to a superior and it was well worth it. The room was massive with a huge bed. Bathroom was big and had a drench shower.
In the evening we found the bar staff very attentive. One in particular (unfortunately I did not get his name) was brilliant. Made a cocktail up to my specific tastes, not had such a good service in many other places.
We had booked a deal which included a meal in the restaurant (from a special menu) but when we looked at the options we decided to choose from the normal menu and pay the extra amount. It was the best decision we made, the food was amazing! For Starters we had Chicken Liver parfait and Frito Misto (Tempura Seafood) both were lovely but the Frito was probably our favourite. For main we both tried The Burger Stack. Wow! There is a lot but the burger was so succulent and the foie gras slider was so tasty.
Overall we would definitely recommend and cant wait to visit again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wolverhampton
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 4, 2013

The black interior looks quite fetching in the hotel but not in the restaurant. I could barely see the waitress, or my family, or my food, which was ok, nothing to shout about. I found the place over priced, very pretentious and too dark.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank kelly d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 1, 2013

We booked this as a stop over on the way up to Coombe Abbey near Coventry (already posted on Trip Advisor) and wished we had stayed here for the whole time.
We had heard about the Malmaison hotels and previous experience with other hotels with big reputations we were ready to be disappointed but were we proved wrong!
The room was amazing - very large with stunning decor and huge comfy bed and a very large 'wet room' bathroom with an awesome shower.
The evening meal in the restaurant was incredible. A large menu choice and our waiter left no stone unturned in his efforts to make our evening a memorable one - completely attentive even though he had other diners to look after as well.
The same level of service greeted us at breakfast - very cheery staff with nothing too much trouble.
Two things on the sevice side which were incredible - my wife had a bout of coughing in the bar (drink went down the wrong way!) and one of the bar staff brought over a glass of iced water without prompting. Then later we moved tables and my wife had left her mobile on the table and out of nowhere a member of staff spotted she had left the phone and brought it over, a level of service we have never experieced before.
The only down side was the view outside which overlooked some buildings which have seen better days, however the position was in the town centre so you can't expect to look out onto rolling countryside!
Can't wait to try Malmaison Oxford next!

Room Tip: Possibly check out the rooms away from the main street as they may have a better view and not suffer...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wedgey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 31, 2013

I'd heard good things of the Malmaison chain, but had not stayed in one before. We went, on business, to the Reading hotel. The location, opposite the station, is convenient (more so, self-evidently, for train travelers than those in cars) but not especially pleasant. Rooms (in fact almost the whole hotel) are dark and functional. Food was good, but, even by South East prices, over priced. On a positive note, the staff were universally excellent. Overall, not unpleasant, but nowhere I'd rush back to - for business or pleasure

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonmogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
Reviewed May 29, 2013

The hotel staff were very good and attentive but the outlook from our room was dismal. In hindsight we should have asked to be moved. The food however was excellent! The hotel is decorated well and the communial areas were shielded from the unattractive outlook whcih they cant influence so well done to them for doing their best

Room Tip: ask for room at front of hotel
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank samholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at Malmaison Reading, responded to this review, May 31, 2013
Dear Samholt,

Thank you for taking the time to write your review. I am pleased that you felt the staff were good and the food excellent. It is a shame you felt that the hotels location, in terms of the view we offer let your stay down. As a town centre hotel our location near the train station and right in the retail centre is a huge bonus for most although it does not lend itself well for those hoping to see wonderful things from their window.

I do hope that this will not put you off visiting us again in the future.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level 5 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2013

Excellent hotel and very good value for money had a basic room but it was lovely and it had a bath and separate shower. Good quality breakfast lots of choice and something I really like about this hotel group breakfast is till 11am and checkout noon! Wish more did this. Great location as well .

Room Tip: All the rooms are well priced especially at weekends some are the front next to the bus station whic...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kymashdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul W, General Manager at Malmaison Reading, responded to this review, May 31, 2013
Dear kymasdown,

Thank you for your great review. We are pleased to have our late breakfast service acknowledged as we like to encourage our guests to stay up late and have a great time with us, without having to worry about an early start too much!

Can't wait to have you back soon.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Malmaison Reading

Property: Malmaison Reading
Address: 18-20 Station Road, Reading RG1 1JX, England
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
Official Description (provided by the hotel):
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel

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