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“Good hotel but could improve”

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Novotel Reading Centre
Ranked #7 of 31 Hotels in Reading
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 22, 2014

I have stayed several times in this hotel and the best thing is the location. It is very close to the train station and to the city centre so you can walk out the hotel and find everything you need. The only problem with that is that also there is noise on the street until late so if your room faces the street and it is on a low floor you will hear it. Apart from that, the hotel is quite nice and employees are very friendly and helpful.

Could improve a little bit in room cleanliness.

  • Stayed: May 2014, traveled on business
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Thank Salvador A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded June 2, 2014

Thank you for your review on Trip Advisor, we really appreciate you taking the time to write about your stay. I am very happy to see that you truly enjoyed your stay with us. Thank you very much for your kind words regarding our staff and the service provided, this is a source of inspiration for our teams! Please ask for a room located at the back of the hotel on your next visit, as they are located near residential apartments and very quiet. We are really looking forward to welcoming you again in the future. Kind regards. Thibaut Chappelat - Guest Services Manager

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567 - 573 of 1,229 reviews

Reviewed May 20, 2014

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank TravellingAussie2014
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded June 2, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 19, 2014

I stayed four nights at Novotel. It was a nice experience, warm personell, spacious rooms, cleanig services and their quality were very high and regarding location is simply perfect since it is very close to downtown and to railway station as well!
I strongly recommended to anybody who is looking for a hotel around London. Keep the high quality standards

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Novotel Hotels
Thank Vasileios K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded June 2, 2014

Thank you for taking the time to post your thoughts about your recent stay with us. I am delighted to read how pleased you were with our stay! Your comments are a true recognition of the passion for service from our staff. Thank you once again and we are really looking forward to welcoming you back in the future. Kind regards. Thibaut Chappelat - Guest Services Manager

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Reviewed May 16, 2014

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank PETER J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded May 18, 2014

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Reviewed May 14, 2014

Almost everything is good quality in this centrally located hotel, which holds true to the Novotel brand. The reasonable sized room was comfortable and nicely furnished. Breakfast was very good, with a decent selection of cooked and cold food, all served buffet style.

The staff were helpful and friendly, although I did have a problem understanding them at times - they were all non-English, and some of the accents were difficult. I had to ask them to repeat things several times

  • Stayed: May 2014, traveled with friends
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Thank Highrise61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded May 18, 2014

Thanks so much for your review on Trip Advisor, we really appreciate you taking the time to do this. I am delighted to read that you had a very good stay with us and enjoyed all aspects of the service and the product. We look forward to welcoming you soon in our lovely hotel and hopefully your next stay will be as pleasant as the previous one. Kind regards. Thibaut Chappelat - Guest Services Manager

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Reviewed May 13, 2014

Had a lovely stay here for my birthday weekend. We upgraded to a executive room on arrival and glad we did! Spacious with lots of little extras such as free early check in, late check out, robes and slippers, nespresso coffee machine, water, Internet, unlimited TV channels and a really delightful bathroom. Really enjoyed the pool too and welcoming staff. We got breakfast which is all you can eat but they had an offer for weekends where it was half price if booked the day before. All in all, really happy with my stay here

  • Stayed: May 2014
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Thank TESYSQUISHY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded May 18, 2014

Thank you for your review on Trip Advisor! It is so nice to see that you took full advantage of our special offers and I hope you will have the opportunity to do it soon enough. It is true that our Executive rooms have a lot of advantages for all our guests! Thank you once again and we are really looking forward to welcoming you back in the future. Kind regards. Thibaut Chappelat - Guest Services Manager

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Reviewed May 8, 2014

Stayed at this hotel about 3 times. This review is an average of all 3. Great location, friendly staff and good sized rooms and bathroom. Had a problem with the A/C which reception then lied to us that they had fixed, they hadnt. Eventually they gave us a new room.

Would I stay here again? Probably yes.

Room Tip: We arrived 2 hours early and the room was ready!
  • Stayed: February 2014, traveled as a couple
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1  Thank raj s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThibautChappelat, Manager at Novotel Reading Centre, responded to this reviewResponded May 17, 2014

Thankyou very for your taking the time to post a review on Trip Advisor. I appreciate the fact that overall you had a pleasant stay with us. I am really sorry about the incident regarding the air cooling in your room, I would have to investigate with our team in order to get a clear picture of our shortcoming. I do hope that you will visit us soon again and look forward to being able to provide you with a genuine hassle-free experience. Kind regards. Thibaut Chappelat - Guest Services Manager

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Additional Information about Novotel Reading Centre

Address: 25B Friar Street, Reading RG1 1DP, England
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Reading
#2 Green Hotel in Reading
#4 Business Hotel in Reading
#5 Luxury Hotel in Reading
#6 Romantic Hotel in Reading
Price Range: $85 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Reading Centre 4*
Number of rooms: 178
Official Description (provided by the hotel):
New Generation 4 star hotel with leisure club located in Reading town centre. Just 2 min. walk from the railway station: 25 min to London Paddington, 30 min Rail-Air link to Heathrow airport, free shuttle to Thames Valley Park. A short drive to the M4, other business parks and Reading FC stadium. ... more   less 
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Also Known As:
Novotel Reading Centre Hotel Reading
Accor Reading Centre
Reading Novotel

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