Booked through Groupon B&B with a bottle of wine and chocolates, Arrived early evening, recption very friendly. We were told if you want to use the resturnant you will need to book a table but you were able to eat in the bar without booking (they shared the same menu). Booked in ,found the resturnant and decided to eat in the bar, found our room, first impression nice, over looking the lake then checked the bathroom well very dirty and disgusting mould, dirty toilet etc. The choclates left in the room where only a handful of Quaility street " No expence there". Complained about the room, up graded to their superior room, equally as bad as the other room no heating, very thin bed linen, poor tv channels unless pay to view no freeview, bathroom very very slightly better once we had cleaned the toilet seat, grouting around the bath and sealant black not white, shower worked well but Hot was cold and vice versa. Evening meal at the bar, To find that the tables were booked and being used as the resturnant because the resturnant was closed. As we had not booked a table we were expected to eat from sofa's and coffee tables " you would been better of eating of your lap" We complained, hence they found us a table. Food ok but over priced, I had steak - no steak knife.Totally no ambiance in the bar area a bit of music would of been nice, most people went back to their rooms after their meal as we did. Breakfast totally self service, no choice of juice's, cold coffee, bacon and sausage nice, no fried eggs.
The building looks very nice from the outside along with the view over lake from your room but it ends there, inside very tired and missing the little touches like bar mats, steak knives , a flower in the room. heating,a hung picture, tables laid for beakfast THIS IS NO WAY A FOUR STAR HOTEL !!!! If we were paying full price I would be asking for a refund.
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- Also Known As:
- Reading Copthorne Hotel
- Copthorne Reading