My wife and i stayed here on the 26th October 2012 and thought the whole experience quite poor!!! We stayed for one night with a Groupon offer for £59 including breakfast and wine and chocolates in our room. Upon arrival the receptionist barely greeted us and felt like they didn't even want us there. The receptionist could certainly do with some customer service training. We were given our key,asked if we were having dinner there or not and then she pointed the way to our room (room 100). Once we got to the room the first thing we noticed was how cold it was. There was just a electric heater in the corner and it took a fair while for the room to warm up. The room itself was a decent size which overlooked the lake. It had a balcony outside on which you could stand and watch the ducks and swans. The chocolates as stated in other reviews were just a few roses and you got a voucher for the free wine which you had to take to the bar and exchange it. The bed was uncomfortable but sheets were clean. The bathroom was cold and not heated and even on the hottest setting the shower was lukewarm at best!!!
The room and the hotel in general had a tired feel about it and would benefit from a make over!!!! We went for breakfast the next morning and had to wait for 10 mins to sit down as it was so busy. When we finally got a seat we had to sit in a tub chair at a low table to eat our breakfast which to be honest wasn't very comfortable. The breakfast itself was ok although the croissants had all gone and the only thing on offer was a full english breakfast. On departure they did seem slightly happier to see us go but there was no "hope you enjoyed your stay" or "have a safe journey". If you've got a sat nav please use it as it is off the beaten track a bit and yes that bridge with the lights is narrow but not scary lol.
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- Also Known As:
- Reading Copthorne Hotel
- Copthorne Reading