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“Mecure George - Splendid Stay at Hotel with Character”

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Mercure George Hotel Reading
Ranked #19 of 31 Hotels in Reading
Reviewed November 10, 2013

We have just returned from a short trip to Reading to spend time with family. We used the train to travel. The Mecure George is a short walk or taxi ride from the station. The hotel approach oozes history and character. The hotel was built some years ago and has historic links *explained in the welcome pacK" with Charles Dickens (his seat can be found in the reception area). The rooms have been refurbished to a modern standard with a good selection of complimentary hot drinks and toiletries. The floor boards on the first floor did creak (in keeping with the era of the building), but to be fair these were not adjacent to any rooms (landing area only). Our rooms near the top of the building were quiet throughout the night despite the hotel being in the centre of Reading.

Arriving early we tried an afternoon brunch in the bar,we would recommend this to any visitor the omelette in particular was a 10/10.

.

Room Tip: Try the food and relax with a drink
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  • Stayed: November 2013, traveled with family
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Thank jonesclive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded November 11, 2013

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at The Mercure George Reading and look forward to seeing you again in the near future.

Kind Regards

Stuart Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 - 356 of 601 reviews

Reviewed October 25, 2013

The hotel is in top location in Reading, right next to Oracle shopping and restaurant complex, so ideal for a business traveller. The hotel on the outside is a lovely building - one of the oldest in Reading. And here lies the problem - it is badly in need of an upgrade.

The shower pressure is awful - build in extra time! The attention to detail of the cleaning stuff is poor - one day they forget to replenish you tea supplies, the other - to give you a bath matt. Etc.

The part of the building I was staying in had a bizarre strong smell - I suspect the stuff were trying to mask damp or cigarette smoke with strong room deo.The room decor is dated and very old, I got the impression that the colour of the carpet means it gets vacumed once in a while. The first room I got had shaving hair in the soap dish but reception did change the room for me.

There is no lift in the hotel and most rooms take a long walk to get - bear this in mind if you have a lot of heavy luggage. Assistance was offered in the form of a check in girl, unless you are Ok with your bags carried by someone smaller than you - you'll be lugging your heavy cases yourself.

For what it offers it is a highly overpriced hotel and Reading has better.

Room Tip: There is no lift in the hotel and most rooms take a long walk to get - bear this in mind if you have...
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  • Stayed: October 2013, traveled on business
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1  Thank Tanya E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded November 11, 2013

Sorry to hear that your recent stay at The Mercure George Reading was not up to your expectations. please feel free to contact me on stuart@georgehotelreading.com.

Kind Regards

Stuart Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013 via mobile

Great location, right in the centre of town. Nice room and very comfortable bed. Lovely breakfast and helpful staff.

Would have liked to stay longer to explore Reading a bit more. Quite a few cafés and pubs nearby. Will recommend for business and leisure stays.

Stayed: October 2013, traveled on business
Thank BJScot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded November 11, 2013

Thank you for your kind comments they are much appreciated. I look forward to welcoming you to The Mercure George again in the near future.

Kind Regards

Stuart Hall
Mercure George

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

I booked a room through thier web site and got a confirmation that the room was booked. I then got an email saying they didn't have a room for me due to a wedding that was on. I then booked an alternative hotel.

The george hotel took £128.00 from my account for the booking I made. When I rang them to get a refund I was told I had booked it under a non refundable policy there for could not have my money back.

They cancelled my booking.

What a con and bad management.

Room Tip: Choose somewhere else.
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  • Stayed: June 2013, traveled with family
    • Service
Thank William c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2013

Nice clean room; more TV channels - and better reception - than the Ibis and Novotel; shampoo, soap etc. all fine. But staff less helpful, property creaky and difficult to move about in (I know it's old and partly plays on this, but the stairs need work and are not recommended for disabled people). And check-out times? Different staff give you different times!

  • Stayed: October 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank SW12expat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded November 11, 2013

Thank you for your comments regarding your recent stay at The Mercure George Reading, although a little surprised by your comments regarding the staff not being helpfull as we normally receive only positive comments regarding staff.

Kind Regards

Stuart Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

  • Stayed: October 2013, traveled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank Allan G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded November 11, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 9, 2013

I have stayed here regularly this year on business. The makeover to the public areas is good - and ongoing - and the reception staff are friendly and helpful. The evening bar menu seems to be much reduced but I am told they are getting a new chef in. There are plenty of places to eat nearby in the meantime. Breakfast is fine.

The rooms are a mixed bag, because the hotel is an old coaching inn. So obviously more appeal for tourists. The location in central Reading is excellent.

  • Stayed: September 2013
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Thank treacleonbusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartReading, General Manager at Mercure George Hotel Reading, responded to this reviewResponded November 11, 2013

Thank you for taking the time to write a review about your stay at The Mercure George in Reading.
I was pleased to read that you found the staff to be friendly and helpfull.
I have also noted your comments which i will look into.

Kind Regards

Stuart Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure George Hotel Reading

Address: 10-12 King St., Reading RG1 2HE, England
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #19 of 31 Hotels in Reading
Price Range: $78 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure George Hotel Reading 3*
Number of rooms: 76
Official Description (provided by the hotel):
This historic hotel is situated in the centre of Reading next to the oracle shopping centre and a short walk to the railway station.The hotel has its own courtyard ... more   less 
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Also Known As:
Mercure Reading
George Hotel Reading

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