Well being a seasoned traveller and having worked for an airline for 14 years, I have stayed in many hotels from 0 star to 5 star and to be completely honest I don't even know where to start with this hotel. We needed somewhere reasonably priced to stay for 1 night and there was a group of 8 ladies. The rooms were all of an extremely poor standard compared to the online photo's of which we though looked nice. Shocked is an understatement!! The bathrooms were dirty and scummy, the decor was very shabby, wallpaper hanging off worn carpets etc. Myself and a friend booked a twin but were given a tiny double with no option to swap!! Good job she's my best mate!!! One of the girls was almost given an electric shock just by turning the lamp on, ultimately blowing the electrics leaving our other friend struggling in the dark, cold shower!!! The 3rd room was big in size but so hot, with dodgy windows that didn't open and curtains hanging off the rail! The bathroom was unhygienic and the damp patches were everywhere. Breakfast was finally served up after 45 mins of ordering and the plate of food that was put infront of us was not even worth feeding to the dog. After having paid on arrival?? Our £60 per room charge was clearly daylight robbery, so we set about speaking to the manager!! What manager, NO manager?? Day off, at home with the kids, no duty manger in charge?? Seriously the lovely lady on reception had been put in a very awkward position by her so called management and in her defence, she was extremely helpful. She called the 'manager' on her mobile over and over again and still no answer, she emailed to which the 'manager' responded, 'i'm at home with my kids so it's not appropriate to talk'!! Never mind that just authorise a refund, do you not trust the opinions of your own staff and customers?? I'd hate to think who would manage a serious situation in the hotel, such as a fire or medical incident!!
So after taking up camp in the lounge for 2 hours we were finally given half our costs back and to the lovely staff member who happened to pop in on her day off, we are extremely grateful....................shame her manager couldn't have done the same thing really!! Enough said!
- Official Description (provided by the hotel):
- Stay with us for clean comfortable rooms at affordable prices. Our rooms offer microwaves and fridges and some with mini kitchens. Ideal for the cost conscious traveller as you are the able to cater for yourself. We can also arrange free delivery and discounts at our local restaurants. We offer FREE secure wifi, gym and 24 hour reception. We serve breakfast daily. Located just a short walk to the Royal Berkshire Hospital, Reading University, the Town Centre and a short drive to all the local Business Parks. ... more less
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- Also Known As:
- Comfort Inn Reading
- Reading Comfort Inn