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“Snowed in.”

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Holiday Inn Reading - South M4, Jct.11
Ranked #13 of 31 Hotels in Reading
Kent
Level 4 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Snowed in.”
Reviewed January 20, 2013

Just back from a two day stay in Reading for a funeral. The funeral tea was held at the hotel and was very well catered for. The hotel itself was perfect for our needs. The room was clean and warm. It snowed heavily during the night and our plans to visit relatives had to be cancelled so we stayed at the hotel for the day. There is a Lidl opposite which we ventured over to and bought some supplies which we were able to store in the fridge in our room. The hotel has a gym and pool which was free to guests so we were able to amuse ourselves there for a while.
The staff were very friendly and the breakfast and bar meals were very nice - especially the sharing platter for just over £8 I would like to stay again under better circumstances as it is so close to the motorway and near to the centre of Reading. Only fault would be that you have to pay for internet.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us.

I was very sorry to learn of the reason for your stay, and I do hope that we made you feel comfortable during your time with us.

We too look forward to welcoming you back under better circumstances in the future.

Thank you again for your comments, which I have shared with the team with thanks.

Kind Regards,


Shobhit Sawhney
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (154)
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English first
Milan, Italy
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 19, 2013

Had worst experience so far. Staff was snob and no service attitude.
Hotel is in the location where nothing easily accessible without car. No restaurants or shops/ mall in vicinity. Restaurant offers very limited food choice specially if you are vegetarian.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tripadviser2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review your stay with us.

I was very sorry to learn of your experiences, and I would very much like to be able to discuss these matters with you further. At your convenience, please email your contact details to reading@ihg.com, and I would be very pleased to be able to speak with you.

Thank you again for your feedback, and I do hope to be able to speak with you in due course.

Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Reading hotels

Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 12, 2013

We stayed for two nights in January 2012 had a few problems like heating in room doesn't work. (didn't complain about it as had already settled into our room). And the second bed wasn't made for the children. We arrived very late at night Friday evening and although the room wasn't ready the service was excellent to rectify ....... Very friendly staff . Restaurant for breakfast faultless fantastic range of food (they served bacon!) very impressed and we really enjoyed our stay. The pool and jacussi are a good size and changing rooms . Main bedrooms are clean and tidy. Would definately visit again!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sarbee1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review your recent stay with us.

I would like to offer my sincere apologies for the problems that you initially experienced, but I was most pleased to read that you felt our staff rectified these matters to your satisfaction.

We very much look forward to welcoming you back in due course.

Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calne, United Kingdom
Level 5 Contributor
62 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 10, 2013

A pleasant weekend in an almost totally empty hotel. Staff welcoming, comfortable and clean room with - a big plus - a functioning fridge. Conveniently situated, plenty of parking space and with a bus stop just outside going right to the centre of town.
My only disappointments were the cost of internet access - £16 for 24 hours is exorbitant, and supposed bath towels which were far too small.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for your review following your recent stay with us.

It was very pleasing to read you comments about our friendly, welcoming team, and that you found your room to be comfortable.

Thank you also for highlighting the issue with the size of your towels. Please be assured that I will be discussing this matter with the departments concerned.

Regarding the internet, over the last few years we have invested heavily in providing our guests with super high speed, secure internet. Technically, what sets us apart is the amount of bandwidth each hotel enjoys. So, unlike a basic broadband connection, we're able to guarantee excellent speed, not just for a few of our guests, but for hundreds.

In addition we offer 24/7 technical support should you require any assistance. To make all this possible we do need to apply a charge for internet use. We value and appreciate your comments and we are currently looking at how we meet all our guests expectations on the quality and price of internet.

Thank you again for your review, and I do hope that we will be able to welcome you back to the hotel on some future occasion.

Kind Regards,


Shobhit Sawhney
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry
1 review
Reviewed January 8, 2013

Stayed here for the Reading festival. Lovely, clean rooms with very comfortable beds and a selection of different pillows.

They were also very accommodating towards us festival goers with welly-washing facilities outside!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kieran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review your stay with us.

I was very pleased to read your comments, and I do hope that we will be able to welcome you back this year.

Thank you again for your great feedback.

Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United Kingdom
Level 5 Contributor
55 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 31, 2012

We needed a place to rest our heads whilst visiting family over Xmas and the Holiday Inn at Junction 11 suited the location. A typical 'Holiday Inn', pleasant room, small bathroom all very clean and tidy but nothing to rave about and for the price paid it was reasonable. Staff were pleasant considering they were having to work over the holiday period and would return under similar circumstances.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for your kind review. I was particularly pleased to read your comments about our friendly staff.

Thank you again, and we look forward to welcoming you back in the future.


Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 29, 2012

Stayed for two nights at Christmas while visiting relatives.Chosen because of convenient location.
Room smaller than expected and sheets had seen better days(a hole in one of them).Plenty of parking space and easy to find.OK for short stop,but recommend asking for ground floor if have mobility problems as there is no lift. No noise problems.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveitalyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIReadingSouth, Manager at Holiday Inn Reading - South M4, Jct.11, responded to this review, January 23, 2013
Dear Guest,

Thank you for taking the time to review you recent stay with us, and my apologies for the condition of your bed linen. Please be assured that I have shared this information with our new Head Housekeeper, and action will be taken to ensure that this situation is not repeated.

Thank you again for your feedback.


Kind Regards,


Shobhit Sawhney
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Reading - South M4, Jct.11

Property: Holiday Inn Reading - South M4, Jct.11
Address: Basingstoke Road, Reading RG2 0SL, England
Phone Number:
Location: United Kingdom > England > Berkshire > Reading
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Reading
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Reading - South M4, Jct.11 3*
Number of rooms: 202
Official Description (provided by the hotel):
Holiday Inn Reading - South M4, Jct.11 provides the perfect base for your stay in Reading, whether you are visiting the Reading Festival, taking your children to Legoland, or visiting the nearby Business Parks. Click here to book you Legoland Break including Accommodation, Breakfast & 2 day passes to the Park for up to 2 adults & 2 children. The Hotel is situated just half a mile from M4 Junction 11 and 2 miles from the centre of Reading. We have 202 fully air-conditioned bedrooms with High-speed Internet access, iron & boards, complimentary car parking and children stay and eat for free*. We are located only minutes away from Readings major business parks, Reading International Business Park, Green Park and Thames Valley Park. We are walking distance from the Madejski Stadium home to football team Reading FC and the London Irish Rugby Club. Nearby facilities include Legoland, Windsor Castle, Thorpe Park, Ascot & Newbury Race Courses and the Oracle Shopping Centre. Holiday Inn Reading South provides extensive leisure facilities in our Spirit Health Club with indoor pool, gym, sauna, solarium. * = Terms & Conditions Apply ... more   less 
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Also Known As:
Holiday Inn Reading - South m4, Jct.11 Hotel Reading
Reading Holiday Inn

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