Had we been able to cancel within 10 minutes of arrival we would have done. We stay in Reading at least 7/8 times a year and always stay in at least 4* hotels. As a small family with just 1 child we are normally very well looked after with good size and comfortable family rooms. Not here though.
First off most family rooms are based at the front of the hotel, right next to a very busy roundabout. It's not quiet.
Second, and most frustrating of all all, children are restricted to the pool. 0900-1200, 1500-1800 - how dare children get in the way of adults for the other 9.5hours the pool is open. There is no mention on the website of this restriction (they tried to blame the company we booked through for not telling us!). The explanation? Health and Safety. Sympathy from the staff? Very little, not their problem.
Although the inside of the hotel is pleasant, the building is tired and in need of a makeover. Location is OK, lovely being on the Thames, not a long walk into town BUT located on a busy road.
Sorry to say that we will not be staying here again and due to the policy and management of this hotel, although I normally stay with Hilton Hotels whenever I travel with work I will be reconsidering this option.
- Official Description (provided by the hotel):
- This 4 star hotel in the heart of Reading on the banks of the River Thames provides a tranquil venue easily accessible from the M4, London Heathrow Airport and London Paddington Station. We offer 200 complimentary parking spaces on site. The local area offers the Oracle shopping centre and Vue Cinema, an array of restaurants, the Thames Valley Business Park, Green Park and Madjeski Football Stadium (home of Reading Football Club).As a guest at the Crowne Plaza Hotel in Reading you have full access to the Revive Health Club and Spa with indoor pool. The modern spa offers a wide selection of Elemis treatments. Bedrooms at the Crowne Plaza Reading are spacious with soft and earthy decor, seriously comfy beds with work desks and high speed internet access. Our Acqua Restaurant serves modern British cuisine sourced from local suppliers. You can also enjoy a lighter or healthier meal in the lobby bar or terrace overlooking the River Thames. 24HR Room Service is also available for those guests arriving late or departing early The Caversham Business Suite is a self contained Meeting Centre for conferences and private dining. All rooms offer natural daylight and a private terrace overlooking the River Thames. The Crowne Plaza Hotel Reading is an ideal wedding venue licensed for Civil Ceremonies and can cater for banqueting or private parties in Reading for up to 180 people. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Reading
- Reading Crowne Plaza