So far very poor customer services, call several times to book for afternoon tea but if i was not cut off, the phone was not answered!! I persevered having bought a voucher however the staff at this "luxury" hotel has no clue about customer services, after 3 calls this morning I managed to get to someone prepared to book a table on my behalf.
I said farcical customer services in my title because the experience was a bit surreal, before being ask when, what time etc... I was given 7 dates where I could not book before asking me when I wanted to book then was told that I could not book my chosen date even the date requested was not mentioned in the previous 7 dates, it was the most kafkaesque moment. I have managed to book a table, but I am not really sure now that I want to go there if the customer services is so poor am I going to enjoy my afternoon tea on the 1st of October??? This is all the question!!
- Official Description (provided by the hotel):
- The contemporary Hilton Reading hotel offers a warm and inviting atmosphere, just a 4 minute drive from Reading's historical city centre, the River Thames and the famous shopping centre, The Oracle. The hotel is situated on the Kennet Island Development just of the A33 and is within walking distance to the Madejski Stadium. Reading train station is only 4 minutes drive away and Heathrow Airport is a 25 minute drive.All of the spacious, air-conditioned Guest Rooms and Suites at the Hilton Reading hotel have been tastefully decorated and feature wired and wireless internet access, the latest in audio-visual technology, a large, ergonomic desk and comfortable Hilton Serenity® beds.Dine in the stylish Larder Restaurant, which offers a combination of local and international dishes with both modern and traditional influences and finish your meal with a cocktail in the relaxing Bar K. Tone up in the complimentary 24-hour Livingwell Health Club featuring Livingwell by Precor gym equipment, a heated, indoor swimming pool, sauna and a dance studio for a variety of fitness classes. Celebrate or hold a business function at the Hilton Reading hotel which features 8 flexible meeting rooms and a large Ballroom catering for up to 400 guests. ... more less
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- Also Known As:
- Hilton Reading Hotel Reading