Let's be clear: This is a nice, modern, stylish hotel with very good facilities.
However, I came in late one evening and was given a room that reeked of cigarette smoke, even though I had specified that I wanted a non-smoking room in my booking. I later found out that the hotel was non-smoking only, but they still hadn't managed to clean the room properly. I got a new room the next night, but was quite disappointed that a) they tried to give me room that was sub-standard and b) the indifference of the front desk staff (attempts to rectify the situation came across as half-hearted efforts) and c) my one night of bad sleep.
The front desk experience in general was not up to standard. Polite and professional, yes, but the efficiency should be worked on.
You should be aware that the hotel is in the middle of a Field, and not walking distance to the restaurant area in downtown Reading, if that is of value to you.More