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All reviews science park football stadium football ground complimentary breakfast modern hotel city centre good size budget hotel plenty of parking cooked breakfast fresh fruit free parking would stay again reception staff park and ride comfy bed the bus
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Reviewed July 5, 2019

Great hotel. Rooms were clean and well laid out, shower was good, and staff very friendly, providing help whenever we needed it. Having air conditioning was fantastic. Would be good to be able to order a newspaper and having a bar that stayed open beyond 11pm.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Mark S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AFPH1, General Manager at Hampton by Hilton Oxford, responded to this reviewResponded September 19, 2019

Thank you for taking the time to leave feedback following your recent stay at the Hampton by Hilton Oxford and for rating the hotel 5 out of 5 on tripadvisor.

So pleased that you had a great stay and hope to welcome you back again soon.

Kind regards
Anna Bambrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2019

Had a pleasure to stay in the hotel for a number of days back in April. The hotel is nicely located, right behind a bowling place. It is a brand new hotel with comfortable rooms and beds. The location makes it a bit pricey.

If you will be ordering food in the hotel, there is basic menu available, it is all warmed up for you (no kitchen in the evening). It was hit a miss - some a doing it slowly but others putting at maximum heat for a short time. As the result you get piping hot bread from outside with ice stone inside. I asked my Italian friend not to do it and be patient, but to no avail.

There is breakfast, with a good selection and even a small gym.

What really makes the place is hospitable is parking service. There is "free parking", which owned by the hotel but serviced by "Parking Eye". Idea is that on your arrival you enter the car number at the reception and its all done. Reality is, it does NOT work.

After a week arriving home I start receiving arrogant notes compiled to intimidate by Parking Eye. After I contacted the hotel , they promised to cancel it.
It did not stop Parking Eye, which reduced its demands from £100 to £20. No supporting evidence of any breach, yet keep alleging wrong doings.

I had to send three letters to the ParkingEye (of course no email address, they only accept paper letter but respond to you by email). Extremely arrogant service and very time consuming. If you are reading it, while staying at the hotel, enter your car number, every time you pass the reception.

If you considering to stay at the hotel and travelling in your car, there is another hotel down the road. Avoid Hampton while they have Parking Eye as the contractor. You will save yourself some time.

Room tip: enter your car number, every time you pass the reception
Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Niterainbow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AFPH1, General Manager at Hampton by Hilton Oxford, responded to this reviewResponded June 27, 2019

Thank you for your feedback following your recent stay.

I am sorry to learn that you received a parking notification from Parking Eye who manage the car parks at both the hotels here on the Kassam Stadium complex. I ensure any incorrectly issued ticket is cancelled as soon as I am made aware and a copy is sent to me - it can take Parking Eye a few days to process but everything I request is definitely cancelled.

Parking Eye have advised that the £20 fee is an admin charge which is sent when a car registration number was entered incorrectly on the parking system at Reception. I was not aware of this but again can get all charges cancelled.

Thank you also for the feedback regarding food in the bar / lounge - I will speak with the individual concerned and ensure he receives refresher training.

Please do not hesitate to contact me if you have any queries and we hope to welcome you back to Oxford soon.

Kind regards
Anna Bambrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2019

bed was not very comfy, for the price £179, i would have expected more luxury, staff not that friendly, room quite small, have stayed in better
shower gel in bathroom did not work, only 2 tea bags in the room, no biscuits

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank leighandanna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AFPH1, General Manager at Hampton by Hilton Oxford, responded to this reviewResponded June 27, 2019

Thank you for your comments and I am sorry that you were disappointed by the facilities in the bedroom.

The hotel is only 3 years old and is purpose built to Hilton's specification for a Hampton by Hilton property including all the fixtures, fittings and soft furnishings.

Our tea and coffee trays are set up per the brand specification also and biscuits are not included at Hamptons - we have lots of extras available at Reception and also sell a really yummy cookie.

Feedback is really important and thank you for taking the time to pass on your comments.

Kind regards
Anna Bambrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2019

Unfortunately the room style we booked was not given to us and reception were not very helpful to relocate us to the correct room configeration with no apologies. We had to make up our own sofa bed and request linen.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Libbymcfar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 24, 2019

Check in was easy parking easy bed hard pillows hard but our room was quiet didn't eat here on night. Breakfast disappointed no chef food comes in cooked to re heat so was dry and no taste.would be ok to stay as a stop off or business but I'm sure there is nicer places close by.

Date of stay: June 2019
Trip type: Traveled as a couple
Thank LizzieCotterill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AFPH1, General Manager at Hampton by Hilton Oxford, responded to this reviewResponded September 19, 2019

Thank you for your feedback following your recent stay at the hotel.

The hotel is only 3.5 year old and the beds / pillows etc were all new and are the Hilton spec.

Hampton by Hilton hotels offer a free breakfast and all the products are per the brand standard - I'll keep an eye on how we're cooking them as they're all really excellent quality and I am sorry that you did not enjoy breakfast.

We hope to welcome you back.
Kind regards
Anna Bambrook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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