Warning - they automatically add service to the menu prices, so the price you pay to sit down is higher than printed on the menu, though this is not made very clear.
My husband and I normally get take away from here, the atmosphere inside isn't great so we'd rather eat it at home.
Food is fine, probably the best among the not-so-great Chinese take aways in this part of Oxford. Bit over-priced, I'm used to getting really good quality Chinese food at lower prices in Australia where I'm from.
Main gripe - one time I was waiting for take out and two young guys (had to be students) had just finished eating their food in the restaurant. They came to the front to pay, and (as per first note) they didn't realise that service was automatically added onto the prices in the menu. Now, this place is NOT a high quality establishment. Service is incredibly minimal and basic, the atmosphere is nothing special. The lady explained that it is printed in the menu, but it is in small print at the bottom of the menu, easily missed. They should print different menus for sit-down with service included so people know.
Now, these two guys were not being jerks. They said OK, pooled their money, but came up a little short. They lady got very agitated and just kept saying that they had to pay the full amount, that service was added onto the menu price. They kept replying that they understood this now, but didn't realise at the time, and were only 20p short. This kept going back and forth, another lady from the restaurant was almost yelling at them to pay up the full amount. The guys were keeping their cool but obviously frustrated that the staff were being so rude about 20p!!! Surely you'd just let them off?!
So after a few minutes of this I couldn't stand it any longer and walked up, put 20p on the counter and walked back to my seat. I can't believe they'd get so frantic about 20 lousy pence.
Also, in the same vein, there's a sign on the counter saying "Due to rising costs, plastic forks are now 10p extra" or something to that effect. Oh come on!! You're a take away! Just make the rice 10p more expensive or something and don't make people feel like you're being stingy!!!!!
Someone needs to explain to them about how not to annoy their customers.
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