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“Not so grand”
Review of The Grand Cafe

The Grand Cafe
Ranked #5 of 29 Coffee & Tea in Oxford
Price range: $20 - $30
Cuisines: French, Cafe
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Late Night, Lunch, Breakfast
Truro, United Kingdom
Level 3 Contributor
11 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Not so grand”
Reviewed April 12, 2013

The Grand Cafe in Oxford claims proudly on the front window that it is the 'first coffee house in england 1650'. For this reason alone, we decided to take afternoon tea there. We wanted it to be a fond memory of our visit to Oxford, and we didn't mind paying what we expected would be inflated prices.

Up a couple of steps, and through a door with a charming kettle counterweight - so far, so good. A sign asking us to wait to be seated, suggesting a certain refinement. The man behind the bar indicated that we didn't have to wait, and could sit anywhere.

When I sat down, I found that a long bit of dried willow had escaped from the back of the wicker chair and was tugging at my clothing. No matter, this was faded grandeur, after all, with marble columns. As we looked around, we saw that little attention had been paid to the surroundings for some time. I'm not sure when the smoking ban came in, but one wall at least was heavily stained a smoker's yellow/brown. Most of the varnish had long since decided to quit the table tops, and our table was in need of a wedge under one of its legs.

The waitress attended us promptly, and we ordered a cream tea, with Assam for me, and Blue Mountain coffee for my partner. If you are a coffee drinker, you will know that Jamaican Blue Mountain coffee commands a very high price, and so I was not surprised to see that there was a supplement for this choice. After taking our order, the waitress came back in some confusion and said that the price of the Blue Mountain was not included in the cream tea. I pointed to the menu where the supplement was mentioned, and said I was happy to pay this. This seem to have escaped her notice. Call me old fashioned, but I expect waiting staff to be acquainted with their own menus.

Our order was brought promptly - two large scones each (excellent scones), a small pot of cream, a small pot of jam, and our coffee and tea. It seemed to me that if we had ordered just one cream tea, they would have brought the same amount of cream and jam - they certainly couldn't have brought less. There was not enough - it's as simple as that. We come from Cornwall, and therefore have quite a lot of experience of cream teas. Compared with other offerings, the scones were generous, but the cream/jam were miserly. We asked for more, and the little pots were re-filled without protest, and without any supplement appearing on the bill.

The tea cup was, to be frank, dirty, so we asked for another. This too, was a little grubby, and also chipped. I have no idea whether these were machine or hand washed, but they would not have been acceptable, even in the cheapest of 'greasy spoon cafes'. The tea strainer still had some tea leaves in the bottom. The coffee was pretty weak, too.

When we asked for a bill, the waitress began to clear the table, and balanced the two cups and saucers on top of the tiny cream and jam pots on top of the plates, all in one wonky tower. Young people are amazing, and sometimes surprisingly skillful, so I thought that maybe she was a circus performer and could pull off this balancing act. No such luck. There was an explosion of cascading crockery and It all shot off in different directions. To give her her due, she managed to prevent any of it flying off the table completely, but it was by now evident that she was new to the job.

The bill came to just less than twenty pounds, including that supplement for the Blue Mountain coffee. This is a bit steep compared with other establishments, but it would have been OK if we had taken away a fond memory.

This is a lacklustre, down-at-heel establishment that needs a good clean, better staff training, and more generous portions. At the moment, it is trading on its position in the high street and proud claim to the first coffee house in England. I don't mind paying for a memorable experience, but not one like that. I would not go there again.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Dave0xford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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518 reviews from our community

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Rating summary
    Food
    Service
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    Atmosphere
Date | Rating
  • Chinese (Traditional) first
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English first
Galway, Ireland
Level 3 Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Gorgeous Cafe”
Reviewed April 7, 2013

This cafe is so lovely, particularly if you are looking for something like afternoon tea. The food there is lovely and things like scones are fresh and warm when served. The setting is old but very classic and grand! Service is very pleasant. It is probably a little pricey but worth it for the experience of the cafe and the gorgeous atmosphere/setting.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LorF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Florida
Level 2 Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Sublime”
Reviewed April 5, 2013

The cocktails in the evening are happily the best in Oxford and they run a very generous happy hour. Only complaint is that it is quite small. This is a must-visit for afternoon tea, and cocktails at night!

Visited March 2013
Helpful?
Thank 452juliah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Terrible”
Reviewed April 4, 2013

Such a shame that I a, having to write this review because the interior of the grand cafe is very nice. As soon as I walked in the staff at the bar were sour faced and unwelcoming. Looked like they didn't care and count be bothered to be polite. Ordered two cappuccinos and had o go and collect it ourselves from the bar even though there was a waitress available. Our drinks were not got enough and the cups didn't look very clean. Really really disappointed never going back there. Ever.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank VashaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level 1 Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Dirty teapots, wobbly cream tea stand, unprofessional service”
Reviewed March 25, 2013

Since I moved to Oxford in August, I have been eyeing up The Grand Cafe and finally decided to visit with a friend as a treat. Outside, the cafe looks beautiful and very 'Grand'! Inside, the cafe is quite shabby and dark. We were greeted by three members of staff who were all standing around chatting; one told us to choose somewhere to sit. Once we had ordered (over-priced cream tea to share and an extra pot of tea), we didn't have to wait long, however, our scones, cream and jam came on a very wobbly cream tea stand that looked like it should have gone in the bin, our scones had been microwaved and were falling to pieces and my tea (Assam) tasted like Lapsang Souchong, which I hate. When I asked for my tea to be changed, the staff behind the counter rudely started to debate my complaint, and smelt the tea, with one girl saying she definitely put Assam in and the other tasting it which implied they thought I was moaning for the sake of it. When my new pot arrived I explained there had been Assam in there, but that the pot obviously hadn't been cleaned as there was a lingering, strong smoky smell and flavour. My second pot, while being weak and not boiling hot, also had a smoky flavour - by now, I couldn't be bothered to complain again and guessed I wouldn't be taken seriously anyway!
All in all, I was really disappointed and had to apologise to my friend for having taken her to such an underwhelming cafe. What a shame.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank HeatherLouise31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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