Our room was in the far corner of the old block and, whilst interestingly converted, was unfortunately very badly designed with a huge outside security light shining through a shower room which had frosted glass on the inside and outside resulting in a permanently floodlit bedroom, even after we had tried covering the glass with towels and bathmats. Our troubled sleep was then rudely interrupted at around 7.00 am by the cacophony of rubbish skip been shaken and emptied right outside our window. When reported to reception in reply to the perfunctory "how was your stay?" it was clear that little notice was taken of the comments so that future guests could be spared. We were shocked to discover that without consultation our car had been moved from the space outside the hotel to a subterranean car-park for which the hotel expected to charge over £20 for one night. When added to the £30 which was added to our bill for breakfast, despite having been shown to a table without any warning that the disappointing spread came at a premium. It is after all very unusual for the greeter not to mention that your breakfast is not included, and very rare for a restaurant with the aspirations of a Malmaison to offer such a limited buffet of croissants and cereal. Because we were so unhappy with our stay, the staff did remove the additional £50+ from our bill, but I doubt we will return t what is otherwise a fascinating hotel in a great location, as the experience left us with a bit of a sour taste in our mouths, which was not wholly down to the breakfast buffet.
- Official Description (provided by the hotel):
- If you're tired of doing hard time in run-of-the-mill hotels, it's a completely different story at our former gaol, Malmaison Oxford. Instead sip the coolest cocktails in the free world at MALBAR and enjoy an eclectic mix of classic dishes with a twist at the Brasserie, from freshly caught fish to the famous Mal Burger. Good behaviour will get you privileges like free Wi-Fi, drench showers, plasma TVs and and even toiletries that are just begging to be nabbed by light-fingered guests. This is one hotel in Oxford city centre where you'll be happy to get a long stretch. ... more less
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- Also Known As:
- Malmaison Oxford Castle Hotel Oxford
- Malmaison Hotel Oxford