I stayed here last week on business having had a comfortable stay here before. On arriving (as a Platinum IHG Member) I was promptly informed by 'James' on reception that I was booked in to a twin room and not a double room as there 'no doubles left'. Having informed James that I had booked a double not a twin, he informed me 'It's first come first served'. There was no hint of an apology or compensation. I wasn't welcomed as a Platinum member or offered a free drink, which is now standard at all HIE. On asking for my free drink voucher I was told 'oh yeh I forgot' and then when I asked for an extra bag of complimentary peanuts, the affable James informed me ' I suppose so, the cost of them isn't coming out of my pocket' !!!! The room was cold, even with heating on and the single duvet cover didn't help keep me warm. Everything else including breakfast was standard HIE, clean and fairly well presented. I feel that given the basic offering of HIE, a helpful and courteous reception staff is mandatory and I certainly didn't get it on this visit!
- Official Description (provided by the hotel):
- The Express by Holiday Inn Hotel, Kassam Stadium-Oxford is ideally situated for business or pleasure. By car only 14 minutes from Oxford city centre, one hour from Heathrow Airport and an ideal base for exploring the Cotswolds or visiting one of the Oxford theatres, BMW Mini or the John Radcliffe Hospital . Popular local attractions include: Ashmolean Museum, Botanic Gardens, Pitt Rivers Museum, Blenheim Palace, Bicester Village, Oxford University, walking tours, punting on the river and many more.The Express is next door to the Quadrangle Conference Centre & Kassam Stadium and a few minutes walk from Oxford Science Park. There are plenty of entertainment facilities within 5 minutes walk of the hotel: including two restaurants, 11 screen cinema, 10 pin bowling, Gala bingo, children's activity centre and leisure club. The Leisure Club has a 20m Swimming Pool, with a large gym with steam room, sauna spa pool and various aerobics classes (must book). Guests staying at the hotel can buy a pass for the leisure club for only 5. The Express by Holiday Inn has a Meet Smart conference room, ideal for meetings for up to 30. High speed wireless Internet is available throughout the hotel.Maximum 3 adults per room, supplement for third adult. All rooms are non-smoking. ... more less
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- Also Known As:
- Holiday Inn Express Oxford Hotel Oxford
- Holiday Inn Oxford