The rooms were reasonable but we witnessed a bitter argument between unhelpful management and two guests who - perfectly fairly - complained that the advertised "cooked breakfast delivered to your room" had been withdrawn as an option after they had booked. Hotel staff responded to requests for a £10 pp refund by stating that the guests were free to leave the hotel. It was a loud, unpleasant, long exchange that cast a shadow over our stay. I'm a professional travel writer and have never seen hotel guests treated so shabbily. They left. We stayed, and were woken periodically during the night by loud gurgling noises. The continental breakfast which arrived in our room was inadequate, and arrived the night before - including two small rolls and one small croissant; between the two of us.
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