I really want to like this place, but the service has let me down terribly. As we are in Summertown, we generally call for delivery. Without fail, they manage to screw up each and every time. We've tried them 4 times now, & we won't be going back. Here's why:
1. Bad "free" delivery service: we were called by the driver & were told that the restaurant had only paid for half the fare, so he wanted us to pay the balance. Our order was £45 & we were told delivery was free- I called the restaurant & was told driver might ask for extra mileage- "maybe will be only £1 or £2" . I told her that was something she needed to work out with the driver- to which she responded by asking me to explain to driver! I had to reiterate that my order qualified for free delivery, & that she would have to do her job and sort things out with driver.
2. "Forgotten" free items: Free coke with order? Forget it! On the phone, they promise a free coke if your order is over £35- but then they "forget" to send it. The first time it happened , we dismissed it. 2nd time, we complained but let it go. 3rd time, we just sighed. 4th time - well, you get the picture. Same thing with sauces!
3. Order mishaps: ordered vegetarian soup/ delivered chicken version. Forgot entire rice dish. Ordered chicken satay/ sent mushroom only satay. They manage to screw something major each order. If you call, you just get told : "we're busy", "next time free prawn crackers", "will add correct dish on next order".... Ummm, with such bad service there won't be a next order!!!
The sad thing is that this could be such a great restaurant - but the service is just horrible.
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