We had a wonderful stay at the Spires Four Pillars Hotel, but there are a few complaints that I would like to make and to be seen by your GM.
Friday 25th January 2013
On arrival (Friday 25th January 2013)
at 14:45pm we were both greeted by a warm smile from Dirk. He informed us of the time of the restaurant and advised us where our hotel room would be.
In this case room 167. Rate
Room 167 is a large size room, with enough space, however, it does need more ceiling lighting especially over by the desk area. Rate 8/10.
Whilst My wife was having her one hour treatment in the Spa, at 4pm I went reception and asked why the romantic turn down was not done on requesting it on booking of the room, I spoke to Gabriel about it and he was going to ask the Reception Manager and update myself about it and was not given any update.
Evening meal: 7pm
We had our dinner reservation and was
greeted with a warm smile and shown by the Restaurant manager/supervisor to our table. Table 31. Within a short time roughly 5 minutes we was greeted by one of the restaurant waiters whom took our order. The meal was excellent and well presentation. Restaurant staff where excellent. Rate 10/10.
Saturday 26th January 2013.
On arriving at the Deacons Restaurant for breakfast, we both were greeted by Valentina. She explained to us the two options Full English and then we were shown to our table. Table 37.
Full English breakfast:-
1. Harsh Brown - was not cooked well, hard 2. Mushrooms – swimming in oil 3. Scrambled eggs – Too milky and not thick enough, and not cooked properly.
A very nice selection and overall rating 9/10.
Saturday 26th January 2013
Staff was excellent, it was busy at the time of arrival.
Before heading out to Oxford City
Centre on Saturday morning around 10:30am, i went to reception and spoke to Lauren the reception manager. about the Romantic turn down i requested in my e-mail and the time of booking and asked will it be done in the time we come back to the hotel, she advised yes. We came back to the hotel, went back to our room and it was not done. Before heading to the Deacons lounge for a snack, i went to reception and spoke to Rhys to find out why it was not down. He informed me that the hotel does not have petals, and I asked about scented candles. He contacted House Keeping and asked about the scented candles, they advised Rhys no. Rhys then advised me that he will look into it. I did not get updated. (Can I ask on requesting a romantic turndown, if the hotel does not offer it please could you have let me know in advance and of the time of the booking.). I would like you to look into this please and we await your feedback.
Lunch snack in
Deacons Lounge: 2:00pm
Ordered Coronation Chicken on white bread with crisps and water. Waited
The Coronation chicken on white was nice, but the filling was little. For paying £5.95 i would expect to have more filling. Rate 7/10.
On arrival we were greeted by the Restaurant manager and shown to our table 31.
We had to wait roughly about 5 to 10
minutes for one of the restaurant waiters to come over to ask for our orders. I asked for Chicken Creaser salad for starter, nice presentation. After they took my plate away we was waiting almost 45minutes roughly for our main course. We did not get any of the restaurant waiters to come up to our table and apologise for the delay. We both were just sitting down, and we saw guests whom were behind us in the queue getting their main course before us. By this time my wife was getting angry and mad because of the waiting time. It was at 8:05pm we got our main courses. We then had our main courses, and then one of the restaurant waiters came to take our plates away and i asked we are ready for the surprise. The restaurant manager and supervisor and one of the restaurant waiters came up with the cake and sang happy birthday to her, which was nice.
Overall rating 7/10.
After the meal i went to reception and
asked for a wakeup call for 7:30am.
Sunday 27th January 2013.
Restaurant was busy.
At reception I was greeted by Gabriel
and I informed him that we did not get our wakeup call at 7:30am. He advised someone from reception would have called you. We did not get that either. (What if we had a flight to CATCH from London Heathrow airport, would the hotel be paying for our new flight tickets and transfer???). He was going to investigate why it never went through.
With reference to the romantic turn
down had no update from anyone?. Could you please find out why we had no update?
Before departure I asked for the rest
of the birthday cake to be wrapped up. On handing it over to one of the restaurant waiters, Gabriel whom I spoke to said to the waiter its for that guest and he pointed to me. (I did not hear my name called, just its for that guest).
Overall stay 7/10.
A few pointers to make:-
1. On check in give the
guest time to get to their offer a courtesy call, just to make sure the guest is satisfied with the room, and check up on wakeup call.
2. Sandwich fillings need to be more 3. If restaurant is busy the waiter whom is dealing with the guest, advise them how long they will have to wait for their food and offer something to drink comp 4. Use guest name. (did not have guest name used during the stay, i.e. How is your stay Mr Leishman or Mrs Leishman, nothing).
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- Also Known As:
- Oxford Spires 4 Pillars Hotel