Arrived at 1400 (so not late) had booked a TWIN room for myself and best friend ( we meet up from different areas in country once a year). Told there must be a mistake as do not have twin room booked. manager told us nothing he could do except give us a family room where one us us could have the sofa bed!!!!!. Said hotel fully booked ...... but , .not our problem was it. Tried to get 2 singles - but rooms not close by. Told hotel was fully booked ( there was a wedding going on same afternoon) , and basically tough. Booking slip clearly stated TWIN ROOM. Manager was very offhand and said nothing he could do. We finally and unhappily made do with executive double room (top to toe) but standard of room was dissapointing and if that was an executive, wonder what on earth ordinary is. Room clean and ok, only set up for one, 1 robe, 1 mars bar. manager - was apologetic re his attitude, but it didn't change the outcome.
Booked meal in restaurant for evening at check in....... when we got there - no record of our booking! Meal was terrible, asked for a starter to share, when it arrived .....there were 2. Nacho's and dips - well you can't go wrong really, Waited an hour till the main course - Tandori chicken salad ........ DO NOT ORDER IT....... it came as a small pile of leaves with a chicken breast sliced up and half a jar of tandori sauce poured over the top.....completely ineddible, we had to remind the staff that it came with naan bread which arrived straight out of the fridge, not heated in any way. After sending this back we ordered a platter to share ( by now it was getting late) chicken goujons and onion rings obviously deepfried or microwaved to within an inch of their life, we gave up and left (unfortunately we had prepaid for the meal) the lady in the restaurant did however give us our wine for free because of the bad experience. Wonder whether the chef was incapable of cooking for a wedding party and hotel guests as well, although from the standard of the food i can not believe it was cooked ( well it obviously wasn't) but put together by anyone who could actually call themselves a cook.
Second night - not suprisingly we ate out, but later asked for coffee in the lounge, at the bar we were told that after 23.30 you can only have drinks charged to your room ( as i hadn't registered a card on arrival, (choosing to pay by cash) I was sent off to receptionm, where i was told i could order the coffee to my room but there would be a charge to my card of £25 !!!! Finally we gave up asked for milk and made our own coffee in the room.
On check out , manager there again, and was almost too keen to apologise again for what had happened, however would never stay there again and would actively suggest to friends and family to avoid
Sadly , we were just expecting a kind of standard hotel, holiday Inn, big chain, not expecting anything superior, but this was just poor , very poor.
- Official Description (provided by the hotel):
- The Holiday Inn Oxford is situated on the leafy north side of this historic University City. The hotel is ideally located next to the A34 with easy access to the M40, Bicester Designer Outlet Village, Silverstone F1 Race Track, M4 motorway and Oxford Parkway Station. Holiday Inn Oxford is situated in an ideal location for travel into Oxford offering a modern, relaxing environment for either a business or leisure stay in Oxford with ample parking. The city offers a priority Park and Ride bus service which is located next to the hotel. Our family rooms can accommodate up to 2 adults and 2 children and they are all supplied with a double bed and a sofa bed - sofa beds suitable for children of 12 years or younger. Don't forget that in Holiday Inn Oxford kids Eat & Stay Free(Terms & conditions apply). The extensive Spirit Health Club is also available to our guests, offering a large gym & large indoor heated swimming pool complimented by Spa & Beauty therapists. For the benefit of our business guests the Holiday Inn Oxford boasts the purpose built, self contained, Academy Conference & Training Suites, with dedicated Reception, Business and Stewarding team. Discover the enchanting history of Oxford including the world famous University of Oxford, along with the Cotswolds and Blenheim Palace. ... more less
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- Also Known As:
- Holiday Inn Oxford Hotel Oxford
- Oxford Holiday Inn