My husband and I booked one night here after staying here at a similar time last year. However, on this occasion we booked through an on- line booking site at a discount and can't help wondering if this had a bearing on this year's experience.
Firstly, the pro's:
The staff are extremely friendly, approachable and eager to please and are a credit to Puma Hotels.
The location is ideal for access to Oxford, plenty of parking and a bus stop close to hotel make it easy to travel into the city on the very frequent bus service
The entrance and reception area is modern and bright.
Our room decor was very dark and a little dated which is ok for a one night stay. However, some issues of housekeeping are what really lets it down.
The curtain was hanging off the rail - a small matter but noticeable and doesn't give a very good impression.
There was a similar problem with the shower curtain in the bathroom
The tile grouting around the shower area was stained and the bath waste looked dirty and had definitely seen better days
The toilet bowl below the water line was stained with a build up of limescale and really needs to be replaced as a matter of urgency as it is certainly not what one expects in a 4 star establishment .
Another small matter, complimentary toiletries such as a shower cap were missing this year although basics such as shampoo and shower gel were there. Cost- cutting perhaps ?
In short, rooms look a little tired and need a refurbishment. Come on Puma Hotels, your staff and guests deserve better!
- Official Description (provided by the hotel):
- Jurys Inn Oxford Hotel and Conference Venue has undergone a fantastic £10.8 million transformation in 2016. Enhancements to the property include 240 brand new bedrooms with DREAM bed by Jurys Inn, including Executive Bedrooms with added perks. The hotel's conference facilities have also been refurbished now accommodating up to 350 people in 20 meeting and function rooms across the property. The hotel also boasts an all-day Costa Coffee bar, a Marco Pierre White Steakhouse Bar & Grill and 250 complimentary parking spaces. Free WiFi is available throughout the hotel, which is conveniently located just 3 miles outside Oxford city centre with excellent transport links to London. Please note that the final phase of the refurbishment to our Juvenate Health and Leisure club will take place in February. To accommodate this work, the pool area will be closed from the 7th February for approx. 3 weeks. All other facilities within our new Health and Leisure club will be open and available as normal. We apologise for any inconvenience caused. ... more less
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- Also Known As:
- Barcelo Oxford Hotel Oxford