My girlfriend and I celebrated our birthdays at Shezan back in mid February and they made us feel very welcome. We almost took over the whole place (excellent size for a get together of our size - 25 people). The planning was great from Saleem the manager - he tailored a menu for us and ensured the whole day went smoothly. His team did an excellent job with serving 25 people (just 2 waiters - many restaurants and pubs could learn a lot from them - no one was kept waiting and the food was excellent and not in short supply). All the staff were polite and friendly and we were given 2 birthday cakes which made our day extra special.
Many of our guests commented on the great food - and some people local to Oxford said they would return - and were previously unaware of the place - a truly hidden gem in the centre of Oxford.
I have been to Shezan a handful of times in the past - so by no means a regular - but the waiter always remembers me and is very friendly - when I have been before and they have been busy it can take some time to get served - but the atmosphere has always been good so that has never been a problem.
In short all restaurants should be like this, great food, excellent service, and an owner and team who care about what they are doing...
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